Your Contact Center Consultants!

Business Consulting - Interim Management - Implementation Support

We improve contact centers

in a holistic way.

Our team of consultants focuses on the entire business process. Our consulting approach puts people at the center of our activities. Our goal is to ensure that processes satisfy the needs of your customers and employees.
Technology, workflow and people need to be a perfect fit, so that your teams can work more efficiently across departments. This increases both customer satisfaction and revenue!
Our consulting approach consists of the following measures:

Analysis, concept, technology, process, and operations. 

Our team of experts have broad in consulting as well as implementing processes and technology,


Our offering for your customer service

Business Consulting

| Quality Management
| Performance Management
| Workforce Management
| Sales increase
| Digitalisation
| Audits

Implementation Support

| Selection & implementation of new technologies and processes
| Consulting on employee management
| Market analysis
| Business Development
| Presales & Implementation of solutions for vendors & integrators

Interim Management

| Appointment to management or staff functions
| Team leadership
| Department management
| Project based support

Core Team

Experienced senior consultants with different focus areas. Based on project needs, we work together with other project participants from our network.

Technology Selection
Business Development
Roland Ruf
Managing Director
Workforce Management
Quality Management
Human Resources
Strategic Process Consulting
Thomas Ulrich
Senior Consultant
Workforce Management
Service Provider Management
Management of Contact Center Units
Operational Support
Arno Rebmann
Senior Consultant
Omnichannel Solutions
Workforce Management
Interim Management
Service Provider Management
Peter Basse
Senior Consultant
Operations Management
Performance Management / KPI
Channel Strategy Development
Quality Management
Holm Czyborra
Senior Consultant
Klaus Carnein RUF Beratung
Process Optimization & Automation
Interim and Project Management
Strategic Customer Communication
Requirements Engineering
Klaus Carnein
Senior Consultant
Interim Management
Performance Management / KPI
Turnaround Management
Project Management
Justo Medrano Cuadro
Senior Consultant
Strategic Consulting
Digital Transformation Processes
Automation through Data & AI
Agile Process Management
Joachim Heinz
Senior Consultant
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