Your Contact Center Consultants!

Business Consulting - Interim Management - Implementation Support

We improve contact centers

And we do it holistically.

Our team of consultants focuses on the entire business process. In our consulting, we put people at the center. Our goal is to ensure that the (new) processes satisfy your customers and also your employees. If the technology fits and the workflow and personnel are better planned, departments and teams can work together even more efficiently. This increases both customer satisfaction and revenue!

In our projects we work analytically, conceptually, technically versed, process-oriented and operationally, as interim managers, as consultants or as implementers.

Our services for your customer service

Business Consulting

| Quality Management
| Performance Management
| Staff scheduling
| Sales increase
| Digitisation
| Audits

Implementation Support

| Selection & implementation of new technologies and processes
| Consulting on leadership of employees
| Market analysis
| Business Development
| Presales & Implementation of solutions for vendors & integrators

Interim Management

| Appointment to management or staff functions
| Team leadership
| Department management
| Project based support

Core Team

Experienced senior consultants with different focal points work together with other project participants from our network according to project needs.

Technology Selection
Business Development
Roland Ruf
Managing Director
Workforce Management
Quality Management
Human Resources
Strategic Process Consulting
Thomas Ulrich
Senior Consultant
Workforce Management
Service Provider Management
Management of CC units
Operational Support
Arno Rebmann
Senior Consultant
Omnichannel Solutions
Workforce Management
Interim Management
Service Provider Management
Peter Basse
Senior Consultant
Interim Management
Performance Management
Turnaround Management
Project Management
Justo Medrano Cuadro
Senior Consultant
Digital Marketing
Project Support

Tina Marquardt
Junior Marketing Manager
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