Your Contact Center Consultants!
Business Consulting - Interim Management - Implementation Support
We improve contact centers
in a holistic way.
Our team of consultants focuses on the entire business process. Our consulting approach puts people at the center of our activities. Our goal is to ensure that processes satisfy the needs of your customers and employees.
Technology, workflow and people need to be a perfect fit, so that your teams can work more efficiently across departments. This increases both customer satisfaction and revenue!
Our consulting approach consists of the following measures:
Analysis, concept, technology, process, and operations.
Our team of experts have broad in consulting as well as implementing processes and technology,
Our offering for your customer service
Business Consulting
| Quality Management
| Performance Management
| Workforce Management
| Sales increase
| Digitalisation
| Audits
Implementation Support
| Selection & implementation of new technologies and processes
| Consulting on employee management
| Market analysis
| Business Development
| Presales & Implementation of solutions for vendors & integrators
Interim Management
| Appointment to management or staff functions
| Team leadership
| Department management
| Project based support
Core Team
Experienced senior consultants with different focus areas. Based on project needs, we work together with other project participants from our network.
Business Development
Telesales
Processes
Quality Management
Human Resources
Strategic Process Consulting
Service Provider Management
Management of Contact Center Units
Operational Support
Workforce Management
Interim Management
Service Provider Management
Performance Management / KPI
Channel Strategy Development
Quality Management
Interim and Project Management
Strategic Customer Communication
Requirements Engineering
Performance Management / KPI
Turnaround Management
Project Management