Your Contact Center Consultants!

Business Consulting - Interim Management - Implementation Support​

We improve contact centers​

in a holistic way.

Our team of consultants focuses on the entire business process. Our consulting approach puts people at the center of our activities. Our goal is to ensure that processes satisfy the needs of your customers and employees.
Technology, workflow and people need to be a perfect fit, so that your teams can work more efficiently across departments. This increases both customer satisfaction and revenue!
Our consulting approach consists of the following measures:

Analysis, concept, technology, process, and operations. 

Our team of experts have broad in consulting as well as implementing processes and technology,

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The new RUF ranking is here!
Trend Study Contact Center

Our offering for your customer service​

Business Consulting

| Quality Management
| Performance Management
| Workforce Management
| Sales increase
| Digitalisation
| Audits

Implementation Support

| Selection & implementation of new technologies and processes
| Consulting on employee management
| Market analysis
| Business Development
| Presales & Implementation of solutions for vendors & integrators


Interim Management

| Appointment to management or staff functions
| Team leadership
| Department management
| Project based support

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Core Team​

Experienced senior consultants with different focus areas. Based on project needs, we work together with other project participants from our network.

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Technology Selection
Business Development
Telesales
Processes
Roland Ruf
Managing Director​
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Workforce Management
Quality Management
Human Resources
Strategic Process Consulting
Thomas Ulrich
Senior Consultant
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Workforce Management
Service Provider Management
Management of Contact Center Units
Operational Support
Arno Rebmann
Senior Consultant
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Omnichannel Solutions
Workforce Management
Interim Management
Service Provider Management
Peter Basse
Senior Consultant
HC
Operations Management
Performance Management / KPI
Channel Strategy Development
Quality Management
Holm Czyborra
Senior Consultant
Klaus Carnein RUF Beratung
Process Optimization & Automation
Interim and Project Management
Strategic Customer Communication
Requirements Engineering
Klaus Carnein
Senior Consultant
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Process Optimization & Automation
Workforce Management
Process Management
Interim Management
Frank Metzker
Senior Consultant
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Strategic Consulting Digital Transformation Processes Automation through Data & AI Agile Process Management​
Joachim Heinz
Senior Consultant
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Customer Management
Telemarketing
Service Provider Management
Business Development
Michael Mitschke
Senior Consultant
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Service Provider Management
KPI Management
Interim Management
Process Management
Volker Messerschmidt
Senior Consultant
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Process Management
Digital Transformation Processes
Agile Project Management
Andreas Buschmann
Senior Consultant
RUF Ranking
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