Data Privacy

Responsible body in the sense of the data protection laws,
in particular the EU General Data Protection Regulation (DSGVO), is:

RUF Beratung GmbH
Mr. Roland Ruf
Leopold-Simon-Str. 40
45239 Essen
Germany

Your data subject rights

You can exercise the following rights at any time using the contact details provided by our data protection officer:

  • Information about your data stored by us and its processing,
  • Correction of incorrect personal data,
  • Deletion of your data stored by us,
  • Restriction of data processing, if we are not yet allowed to delete your data due to legal obligations,
  • objection to the processing of your data by us and
  • Data portability, provided that you have consented to the data processing or have concluded a contract with us.
You can contact the supervisory authority responsible for you at any time with a complaint. Your competent supervisory authority depends on the federal state of your residence, your work or the alleged violation. A list of supervisory authorities (for the non-public sector) with address can be found at:
https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
 

Purposes of data processing by the data controller and third parties

We process your personal data only for the purposes stated in this Privacy Policy. We do not transfer your personal data to third parties for purposes other than those stated. We will only share your personal data with third parties if:

  • you have given your express consent to this,
  • the processing is necessary for the performance of a contract with you,
  • the processing is necessary for compliance with a legal obligation,
 

the processing is necessary to protect legitimate interests and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data.

Deletion or blocking of data

We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as stipulated by the various storage periods provided for by law. After the respective purpose has ceased to exist or these periods have expired, the corresponding data is routinely blocked or deleted in accordance with the statutory provisions.

Collection of general information when visiting our website

When you access our website, information of a general nature is automatically collected by means of a cookie. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is exclusively information that does not allow any conclusions to be drawn about your person.

This information is technically necessary in order to correctly deliver the content of web pages requested by you and is mandatory when using the Internet. In particular, they are processed for the following purposes:
 
  • Ensuring a smooth connection setup of the website,
  • Ensuring the smooth use of our website,
  • evaluating system security and stability, and
  • for other administrative purposes.

The processing of your personal data is based on our legitimate interest from the aforementioned data collection purposes. We do not use your data to draw conclusions about your person. Recipients of the data are only the responsible body and, if applicable, order processors.

Anonymous information of this kind is statistically evaluated by us, if necessary, in order to optimize our website and the technology behind it.

Registration on our website

When registering to use our personalized services, some personal data is collected, such as name, address, contact and communication data such as telephone number and e-mail address. If you are registered with us, you can access content and services that we offer only to registered users. Registered users also have the option, if necessary, to change or delete the data provided during registration at any time. Of course, we will also provide you with information about the personal data we have stored about you at any time. We will also be happy to correct or delete this data at your request, provided that there are no legal obligations to retain data. To contact us in this context, please use the contact details provided at the end of this privacy policy.

Comment function

When users leave comments on our website, in addition to this information, the time of their creation and the user name previously selected by the website visitor are also stored. This serves our security, as we can be prosecuted for illegal content on our website, even if it was created by users.

Contact form

If you contact us by e-mail or contact form regarding questions of any kind, you give us your voluntary consent for the purpose of contacting you. For this purpose, it is necessary to provide a valid e-mail address. This serves the assignment of the request and the subsequent response to the same. The provision of further data is optional. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions. After completion of your inquiry, personal data will be deleted automatically.

Matomo

This website uses the open source web analytics service Matomo. With the help of Matomo, we are able to collect and analyze data about the use of our website by website visitors. This allows us to find out, among other things, which page views were made and when. We also collect various log files (e.g. referrers, browsers and operating systems used) and can measure whether our website visitors perform certain actions (e.g. clicks, purchases, etc.). The use of this analysis tool is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user’s terminal device (e.g. device fingerprinting) as defined by the TTDSG. The consent can be revoked at any time.

IP anonymization
We use IP anonymization for the analysis with Matomo. In this case, your IP address is shortened before analysis so that it can no longer be clearly assigned to you.

Cookieless analysis
We have configured Matomo so that it does not store cookies in your browser.

Hosting
We host Matomo exclusively on our own servers, so all analytics data remains with us and is not shared.

Disable Matomo:

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.


Change of our data protection regulations

We reserve the right to adapt this data protection statement so that it always complies with the current legal requirements or in order to implement changes to our services in the data protection statement, e.g. when introducing new services. The new data protection statement will then apply to your next visit.

Questions to the data protection officer

If you have any questions about data protection, please write us an e-mail or contact the person responsible for data protection in our organization directly:

info@ruf-beratung.de

The data protection declaration was created with the data protection declaration generator of activeMind AG.

Picture credits

  • Home: Customer Support Agents © opolja/stock.adobe.com
  • Services: Customer Support Agents © ty/stock.adobe.com
  • Blog / News & Events: WFM © NicoElNino/istockphoto.com
  • Blog Cloud © Nikolay N. Antonov/stock.adobe.com
  • News & Events: Contact Center Innovation Day © fotomek/stock.adobe.com
  • News & Events: Customer Service Basics © Tierney/stock.adobe.com
  • News & Events: Globe © Dilok Klaisataporn/istockphoto.com
  • Blog: Technology © gorodenkoff/istockphoto.com
Scroll to Top