{"id":13609,"date":"2025-10-27T16:34:23","date_gmt":"2025-10-27T15:34:23","guid":{"rendered":"https:\/\/ruf-beratung.de\/?page_id=13609"},"modified":"2026-05-05T11:35:45","modified_gmt":"2026-05-05T09:35:45","slug":"bibliothek","status":"publish","type":"page","link":"https:\/\/ruf-beratung.de\/?page_id=13609","title":{"rendered":"Bibliothek"},"content":{"rendered":"\t\t
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Bibliothek<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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An dieser Stelle finden Sie ausgew\u00e4hlte Fachartikel, Reports und E-Books, in denen Roland Ruf sein Know-how und seine Erfahrungen teilt.<\/p>

Praxisnah, orientierend und mit wertvollen Impulsen f\u00fcr Ihre t\u00e4gliche Arbeit im Kundenservice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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3 Years From Now: “Wer jetzt nicht hinschaut, schaut bald hinterher”
\u2192 Seite 28 bis 30<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Handbuch: AI f\u00fcr CX, Customer Service und Contact Center \u2013 Verstehen, nutzen, anwenden<\/p>

Roland Ruf zum Thema:
\u2192 Von isolierten L\u00f6sungen zu integrierten Plattformen: Wie KI-Plattformen den\u00a0 Kundenservice revolutionieren und CCaaS-Plattformen abl\u00f6sen<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Blog-Artikel zur:
\u2192 Trend-Studie Contact Center 2025\/2026 – Entwicklungen Im Kundenservice<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Mit Alexander J\u00fcnger I Interview:
\u2192 Warum schnell und richtig kein Widerspruch ist<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Interview:
\u2192 \u201cErstkontakt z\u00e4hlt: Was Kunden wirklich zufrieden macht\u201d<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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E-Book: \u201eErfolgreicher Kundendialog 2025\u201c
ab Seite 69:
\u2192 \u201cKI-Strategie im Zusammenspiel Technik und\u00a0 Organisation\u201d<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Artikel ab Seite 40:
\u2192\u00a0\u201cKundenservice neu gedacht Begeisterung statt Zufriedenheit\u201d<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Ab Seite 38-42 zum Artikel:
\u2192 “Kundenzufriedenheit I Zwischen Basics und Begeisterung”<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Zum Artikel:
\u2192 “Telesales neu gedacht: Vom Servicekanal zum Vertriebsmotor”<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Ein umfassender englischsprachiger Guide zu 73 europ\u00e4ischen CCaaS-Anbietern, basierend auf Befragungen, Recherchen, \u00f6ffentlichen Quellen und Experteneinsch\u00e4tzungen \u2013 darunter auch wir von der RUF Beratung.

Zum Report:
\u2192 \u201cCCaaS made in Europe \u2013 Market overview 2025\u201d<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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eBook \u201cErfolgreicher Kundendialog 2024\u201d
Ab Seite 23 zum Artikel:
\u2192 \u201cMehr als Automatisierung: KI-Plattformen f\u00fcr einen zukunftsf\u00e4higen Kundenservice\u201c<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Handbuch \u201cContact Center 2025\u201d
Ab Seite 187 zum Artikel:
\u2192 \u201cVon isolierten L\u00f6sungen zu integrierten Plattformen: Wie KI-Plattformen den Kun denservice revolutionieren und CCaaS-Plattformen abl\u00f6sen\u201d<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Mehr Einblicke in die Zukunft des Kundenservice: jetzt auf YouTube!<\/strong><\/h6>

\u00a0<\/p>

In unserem aktuellen Webinar<\/strong> geben wir exklusive Einblicke in die umfassende Kundenservice-Zufriedenheitsstudie<\/strong><\/a>, die wir gemeinsam mit Anke Schramm von der freenet AG und Armin Iskander von Iskander Business Partner durchgef\u00fchrt haben. Wir zeigen, welche Faktoren Kundenzufriedenheit wirklich beeinflussen, wie moderne Serviceans\u00e4tze wirken und welche Trends Entscheider schon heute im Blick haben sollten.<\/p>

Dieses Video und weitere spannende Aufzeichnungen unserer vergangenen Webinare oder unseres Podcasts finden Sie auf unserem YouTube-Kanal!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/div>","protected":false},"excerpt":{"rendered":"

An dieser Stelle finden Sie ausgew\u00e4hlte Fachartikel, Reports und E-Books, in denen Roland Ruf sein Know-how und seine Erfahrungen teilt. 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