{"id":13609,"date":"2025-10-27T16:34:23","date_gmt":"2025-10-27T15:34:23","guid":{"rendered":"https:\/\/ruf-beratung.de\/?page_id=13609"},"modified":"2026-02-17T20:52:20","modified_gmt":"2026-02-17T19:52:20","slug":"bibliothek","status":"publish","type":"page","link":"https:\/\/ruf-beratung.de\/?page_id=13609","title":{"rendered":"Bibliothek"},"content":{"rendered":"\t\t
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Bibliothek<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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An dieser Stelle finden Sie ausgew\u00e4hlte Fachartikel, Reports und E-Books, in denen Roland Ruf sein Know-how und seine Erfahrungen teilt.<\/p>

Praxisnah, orientierend und mit wertvollen Impulsen f\u00fcr Ihre t\u00e4gliche Arbeit im Kundenservice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Marketing Resultant<\/strong>
02.2026
Handbuch<\/strong>: AI f\u00fcr CX, Customer Service und Contact Center \u2013 Verstehen, nutzen, anwenden<\/a>
Roland Ruf zum Thema:
Von isolierten L\u00f6sungen zu integrierten Plattformen: Wie KI-Plattformen den  Kundenservice revolutionieren und CCaaS-Plattformen abl\u00f6sen<\/strong><\/p>\n

I-CEM
<\/strong>01. 2026 
Blog-Artikel: <\/strong>Trend-Studie Contact Center 2025\/2026 – Entwicklungen Im Kundenservice<\/a><\/p>\n

CallCenter Profi<\/b>
28.11.2025 mit Alexander J\u00fcnger
Interview: <\/strong>Warum schnell und richtig kein Widerspruch ist<\/a><\/p>\n

CMM 360
Interview: <\/strong>“Erstkontakt z\u00e4hlt: Was Kunden wirklich zufrieden macht”<\/a>
<\/strong>
SELMORE<\/strong>
E-Book & Artikel (ab Seite 69)<\/strong> “KI-Strategie im Zusammenspiel Technik und  Organisation”<\/a>

TeleTalk<\/strong>
Ausgabe 05\/2025 ab Seite 40
Artikel:<\/strong> “Kundenservice neu gedacht Begeisterung statt Zufriedenheit”<\/a><\/p>\n

CallCenter Profi<\/strong>
12.06.2025 ab Seite 38-42
Artikel: <\/strong>“Kundenzufriedenheit I Zwischen Basics und Begeisterung<\/a><\/p>\n

I-CEM Institut f\u00fcr Customer Experience Management<\/strong>
August 2025
Artikel:<\/strong> “Telesales neu gedacht: Vom Servicekanal zum Vertriebsmotor”<\/a><\/p>\n

Ziptone
<\/strong>Umfassender englischsprachiger Guide zu 73 europ\u00e4ischen CCaaS-Anbietern, basierend auf Befragungen, Recherchen, \u00f6ffentlichen Quellen und Experteneinsch\u00e4tzungen – darunter auch wir von der RUF Beratung.
Report:<\/strong> “CCaaS made in Europe \u2013 Market overview 2025”<\/a><\/p>\n

SELLMORE<\/strong>
eBook “Erfolgreicher Kundendialog 2024” ab Seite 23
Artikel:<\/strong> “Mehr als Automatisierung: KI-Plattformen f\u00fcr einen zukunftsf\u00e4higen Kundenservice\u201c<\/a><\/p>\n

Marketing Resultant<\/strong>
Handbuch “Contact Center 2025” ab Seite 187
Artikel:<\/strong> “Von isolierten L\u00f6sungen zu integrierten Plattformen: Wie KI-Plattformen den Kun denservice revolutionieren und CCaaS-Plattformen abl\u00f6sen”<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Mehr Einblicke in die Zukunft des Kundenservice: jetzt auf YouTube!<\/strong><\/h6>

\u00a0<\/p>

In unserem aktuellen Webinar<\/strong> geben wir exklusive Einblicke in die umfassende Kundenservice-Zufriedenheitsstudie<\/strong><\/a>, die wir gemeinsam mit Anke Schramm von der freenet AG und Armin Iskander von Iskander Business Partner durchgef\u00fchrt haben. Wir zeigen, welche Faktoren Kundenzufriedenheit wirklich beeinflussen, wie moderne Serviceans\u00e4tze wirken und welche Trends Entscheider schon heute im Blick haben sollten.<\/p>

Dieses Video und weitere spannende Aufzeichnungen unserer vergangenen Webinare oder unseres Podcasts finden Sie auf unserem YouTube-Kanal!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/div>","protected":false},"excerpt":{"rendered":"

An dieser Stelle finden Sie ausgew\u00e4hlte Fachartikel, Reports und E-Books, in denen Roland Ruf sein Know-how und seine Erfahrungen teilt. […]<\/p>\n","protected":false},"author":149,"featured_media":13647,"parent":2969,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-13609","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nBibliothek<\/title>\n<meta name=\"description\" content=\"Fachartikel & Insights zu Kundenservice, Contact Center, CX-Management und Customer Experience - 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