{"id":12319,"date":"2025-01-23T11:05:56","date_gmt":"2025-01-23T10:05:56","guid":{"rendered":"https:\/\/ruf-beratung.de\/?p=12319"},"modified":"2025-02-10T23:14:07","modified_gmt":"2025-02-10T22:14:07","slug":"22-customer-experience-week","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=12319","title":{"rendered":"22. Customer Experience Week"},"content":{"rendered":"\t\t
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In \u00fcber 12 kostenlosen halbst\u00fcndigen Webinaren <\/a>pr\u00e4sentieren die Partner des
i-CEM<\/a> aktuelle Themen aus dem Bereich Customer Experience Management.<\/p>

Auch Roland Ruf<\/span> & Michael Mitschke halten Ihr Webinar zum Thema:
<\/span>Gl\u00fcckliche Mitarbeiter, zufriedene Kunden – und Geld gespart!
<\/span><\/b>
<\/span>“Eine der gr\u00f6\u00dften Herausforderungen in einer sich stetig ver\u00e4ndernden Kundenservice Welt ist, wie man Mitarbeitende so \u201eenabled\u201c, dass sie ihre Kunden sehr gut bedienen k\u00f6nnen und schnell aus.-, bzw. weitergebildet werden. Am \u201eWollen\u201c liegt es zumeist nicht \u2013 die meisten Mitarbeitenden sind motiviert, haben aber verschiedenste Herausforderungen zu meistern.\u00a0<\/span><\/p>

Zum einen fehlen h\u00e4ufig die Hard- und Softskills, die aufgrund der gestiegenen Automatisierung und damit h\u00f6here Anforderungen an Spezialskills nicht von Grunde auf vorhanden sind. Naturtalente gibt es zwar immer wieder, aber die Mehrheit der Mitarbeitenden ben\u00f6tigt entsprechende Trainings und kontinuierliche Unterst\u00fctzung im Job. Gleichzeitig muss man diesen Unterst\u00fctzungsbedarf erkennen und zudem die Mitarbeitenden bei den immer h\u00e4ufigeren Change-Projekte mitnehmen.”<\/p>

Wann: Freitag, den 21. M\u00e4rz 2025
Uhrzeit: von 10:00 – 10:30 Uhr
Wo: Online
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tJetzt kostenlos anmelden<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In \u00fcber 12 kostenlosen halbst\u00fcndigen Webinaren pr\u00e4sentieren die Partner desi-CEM aktuelle Themen aus dem Bereich Customer Experience Management. Auch Roland […]<\/p>\n","protected":false},"author":149,"featured_media":12440,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23,21],"tags":[15,19,72,91],"class_list":["post-12319","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-news_events","tag-contact-center","tag-ki","tag-technologie","tag-trend"],"acf":[],"yoast_head":"\n22. 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