{"id":12728,"date":"2025-03-30T12:32:23","date_gmt":"2025-03-30T10:32:23","guid":{"rendered":"https:\/\/ruf-beratung.de\/?p=12728"},"modified":"2025-05-20T13:24:17","modified_gmt":"2025-05-20T11:24:17","slug":"15-customer-service-week-16-20-juni-2025","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=12728","title":{"rendered":"15. Customer Service Week 16. &#8211; 20. Juni 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12728\" class=\"elementor elementor-12728\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71ab3196 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71ab3196\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f62ffec\" data-id=\"5f62ffec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12a9e1e7 elementor-widget elementor-widget-text-editor\" data-id=\"12a9e1e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Im Rahmen der <strong data-start=\"119\" data-end=\"144\">Customer Service Week<\/strong> bietet Ihnen das I-CEM vom <strong data-start=\"166\" data-end=\"191\">16. bis 20. Juni 2025<\/strong> eine Reihe von <strong data-start=\"207\" data-end=\"250\">17 kostenlosen, halbst\u00fcndigen Webinaren<\/strong>, die aktuelle Themen aus dem Bereich <strong data-start=\"288\" data-end=\"308\">Customer Service<\/strong> beleuchten. Die Partner des I-CEM pr\u00e4sentieren praxisnahe Insights und zukunftsweisende Konzepte, die Unternehmen helfen, ihren Kundenservice weiter zu verbessern.<br \/><br data-start=\"503\" data-end=\"506\" \/>Customer Service umfasst alle Interaktionen zwischen einem Unternehmen und seinen Kunden. W\u00e4hrend der Begriff fr\u00fcher vor allem die Unterst\u00fctzung bei Problemen oder Anfragen bezeichnete, verstehen moderne Ans\u00e4tze darunter s\u00e4mtliche Serviceleistungen, die zur Verbesserung der Kundenbindung vor, w\u00e4hrend und nach dem Kauf beitragen.<br \/>Dieser Perspektivwechsel zeigt: Customer Service ist mehr als ein Call Center, das f\u00fcr Fragen zur Verf\u00fcgung steht. Es sollte keine isolierte Aufgabe einer einzelnen Abteilung sein, sondern eine gemeinsame Verantwortung von <span data-start=\"1061\" data-end=\"1096\">Service, Marketing und Vertrieb<\/span>.<\/p><h3 data-start=\"1099\" data-end=\"1133\">Am 16. Juni mit <a href=\"https:\/\/www.linkedin.com\/in\/klaus-carnein-beratung\/\" target=\"_blank\" rel=\"noopener\">Klaus Carnein<\/a> zum Thema:<br \/>Strategie-Entwicklung f\u00fcr den Customer Service der Zukunft<\/h3><p data-start=\"1276\" data-end=\"1419\">Nutzen Sie die Gelegenheit, um mit uns in die Zukunft des Kundenservice zu blicken und wertvolle Impulse f\u00fcr Ihre eigene Strategie zu gewinnen.<\/p><p><strong>Wann<\/strong>: Montag, den 16. Juni 2025<br \/><strong>Uhrzeit<\/strong>: von 15:00 bsi 15:30 Uhr<br \/><strong>Wo<\/strong>: Online<br \/><strong>Programm<\/strong>: <a href=\"https:\/\/www.i-cem.de\/customer-service-week\" target=\"_blank\" rel=\"noopener\">hier<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-373c543 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"373c543\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19b23d7\" data-id=\"19b23d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ea9eb0 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6ea9eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.i-cem.de\/strategie-entwicklung-f%C3%BCr-den-customer-service-der-zukunft\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Jetzt kostenlos anmelden &amp; Ihren Platz sichern<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6830292 elementor-widget elementor-widget-spacer\" data-id=\"6830292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e502ffc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e502ffc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a704edb\" data-id=\"a704edb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c2f440 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"2c2f440\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"340\" height=\"510\" src=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/03\/Klaus-Carnein-340x510.jpg\" class=\"attachment-medium size-medium wp-image-12735\" alt=\"Ein Mann (Klaus-Carnein) mittleren Alters mit Brille, kurzen dunklen Haaren und grauem Spitzbart, der einen marineblauen Anzug und ein hellblaues Hemd tr\u00e4gt, steht mit verschr\u00e4nkten Armen da und l\u00e4chelt, w\u00e4hrend er an einer wei\u00dfen Wand lehnt \u2013 ein passendes Bild f\u00fcr die Customer Service Week, 16. \u2013 20. Juni 2025. - RUF Beratung - Ihre Contact Center Berater\" srcset=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/03\/Klaus-Carnein-340x510.jpg 340w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/03\/Klaus-Carnein-683x1024.jpg 683w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/03\/Klaus-Carnein-100x150.jpg 100w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/03\/Klaus-Carnein-768x1152.jpg 768w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/03\/Klaus-Carnein-1024x1536.jpg 1024w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/03\/Klaus-Carnein-1365x2048.jpg 1365w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/03\/Klaus-Carnein-scaled.jpg 1707w\" sizes=\"(max-width: 340px) 100vw, 340px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e1e5b66\" data-id=\"e1e5b66\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8199841 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8199841\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8db80f0\" data-id=\"8db80f0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class=\"gsp_post_data\" \r\n\t            data-post_type=\"post\" \r\n\t            data-cat=\"events,news_events\" \r\n\t            data-modified=\"120\"\r\n\t            data-created=\"1743337943\"\r\n\t            data-title=\"15. Customer Service Week 16. &#8211; 20. Juni 2025\" \r\n\t            data-home=\"https:\/\/ruf-beratung.de\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Im Rahmen der Customer Service Week bietet Ihnen das I-CEM vom 16. bis 20. Juni 2025 eine Reihe von 17 [&hellip;]<\/p>\n","protected":false},"author":149,"featured_media":12742,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23,21],"tags":[15,19,72,91],"class_list":["post-12728","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-news_events","tag-contact-center","tag-ki","tag-technologie","tag-trend"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>15. Customer Service Week 16. - 20. Juni 2025<\/title>\n<meta name=\"description\" content=\"In den 10 kostenlosen halbst\u00fcndigen Webinaren der Customer Service Week pr\u00e4sentieren die Partner des i-CEM aktuelle Themen aus dem Bereich Customer Service. Am Montag den 16. Juni von 15:00 - 15:30 mit Klaus Carnein zum Thema Strategie-Entwicklung f\u00fcr den Customer Service der Zukunft.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ruf-beratung.de\/?p=12728\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"15. Customer Service Week 16. - 20. Juni 2025\" \/>\n<meta property=\"og:description\" content=\"In den 10 kostenlosen halbst\u00fcndigen Webinaren der Customer Service Week pr\u00e4sentieren die Partner des i-CEM aktuelle Themen aus dem Bereich Customer Service. Am Montag den 16. Juni von 15:00 - 15:30 mit Klaus Carnein zum Thema Strategie-Entwicklung f\u00fcr den Customer Service der Zukunft.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ruf-beratung.de\/?p=12728\" \/>\n<meta property=\"og:site_name\" content=\"RUF Beratung - wir sind Ihre Contact Center Berater!\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-30T10:32:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-20T11:24:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/03\/Design-ohne-Titel-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1472\" \/>\n\t<meta property=\"og:image:height\" content=\"832\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adrienne Streif\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=12728#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=12728\"},\"author\":{\"name\":\"Adrienne Streif\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#\\\/schema\\\/person\\\/6bf613f62b9ab422c4d0518bff48900b\"},\"headline\":\"15. 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