{"id":13195,"date":"2025-07-16T11:07:45","date_gmt":"2025-07-16T09:07:45","guid":{"rendered":"https:\/\/ruf-beratung.de\/?p=13195"},"modified":"2025-07-28T11:40:44","modified_gmt":"2025-07-28T09:40:44","slug":"customer-service-vision-day-in-hamburg-am-03-september-2025","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=13195","title":{"rendered":"Customer Service Vision Day in Hamburg am 03. September 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13195\" class=\"elementor elementor-13195\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71ab3196 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71ab3196\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f62ffec\" data-id=\"5f62ffec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12a9e1e7 elementor-widget elementor-widget-text-editor\" data-id=\"12a9e1e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Am Mittwoch, den&nbsp;<strong data-start=\"221\" data-end=\"242\">3. September 2025<\/strong> ist es wieder so weit \u2013 der <strong data-start=\"271\" data-end=\"306\">CCV-Customer Service Vision Day<\/strong> geht in die zweite Runde, dieses Mal in <strong data-start=\"347\" data-end=\"358\">Hamburg<\/strong>! Unter dem Motto <strong data-start=\"376\" data-end=\"415\">\u201eWELCOME TO VISIONS &amp; INNOVATIONS!\u201c<\/strong> treffen sich Branchenexperten, Innovatoren und Entscheider, um \u00fcber die Zukunft des Kundenservice zu sprechen.<\/p>\n<p data-start=\"528\" data-end=\"739\">Der <span data-start=\"532\" data-end=\"579\">Call Center Verband Deutschland e. V. <a href=\"https:\/\/cc-verband.de\/\" target=\"_blank\" rel=\"noopener\">(CCV)<\/a><\/span> als Veranstalter bringt mit diesem Eventformat die Servicebranche im DACH-Raum zusammen \u2013 zum Austausch, zur Inspiration und zur gemeinsamen Weiterentwicklung.<\/p>\n<h6 style=\"text-align: center;\">Auch wir sind <span data-start=\"755\" data-end=\"776\">vor Ort vertreten<\/span>:<\/h6>\n<p data-start=\"741\" data-end=\"1044\"><a href=\"https:\/\/www.linkedin.com\/in\/rolandruf\/\" target=\"_blank\" rel=\"noopener\"><span data-start=\"780\" data-end=\"792\">Roland Ruf<\/span><\/a> (Gesch\u00e4ftsf\u00fchrer I RUF Beratung) &amp; <a href=\"https:\/\/www.linkedin.com\/in\/timo-sievers-41044324b\/\" target=\"_blank\" rel=\"noopener\">Timo Sievers<\/a> (Head of Customer Service Management I Freenet AG) <b>pr\u00e4sentiert <\/b>von <b>17.50 &#8211; 18.10 Uhr&nbsp;&nbsp;<\/b>exklusiv auf der <b>Mainstage <\/b>die <b>Ergebnisse <\/b>unserer aktuellen <a href=\"https:\/\/ruf-beratung.de\/?page_id=12958\" target=\"_blank\" rel=\"noopener\"><span data-start=\"884\" data-end=\"914\">Servicezufriedenheits-Studie Deutschland<\/span><\/a>. Freuen Sie sich auf spannende Insights, aktuelle Trends und fundierte Analysen zur Entwicklung des Kundenservice in Deutschland.<\/p>\n<h6 style=\"text-align: center;\"><u><span data-start=\"1375\" data-end=\"1393\">Unser Vortrag:<\/span>&nbsp;&#8220;Servicestudie Deutschland: Geheimnis der Kundenbegeisterung&#8221;<\/u><\/h6>\n<p style=\"padding-left: 40px;\"><em>&#8220;Die neue \u201eServicestudie Deutschland\u201c analysierte und erkl\u00e4rt in einer empirischen Forschung die Zufriedenheit und Erwartungen von Kunden an den Kundenservice. Angelehnt an Maslow werden die echten Erwartungen der Kunden herausgearbeitet &#8211; die oft kontr\u00e4r sind zum Angebot der Unternehmen.<br>Und eigentlich braucht es nur ein KPI um den perfekten Kundenservice abzubilden.&#8221;<\/em><\/p>\n<p data-start=\"1455\" data-end=\"1598\">Verpassen Sie nicht diesen Branchentreff mit echten Mehrwerten.<br><strong data-start=\"1519\" data-end=\"1538\">Seien Sie dabei<\/strong>, wenn wir gemeinsam den Kundenservice von morgen gestalten!<\/p>\n<h6 style=\"text-align: center;\">Anmeldung erforderlich!<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-373c543 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"373c543\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19b23d7\" data-id=\"19b23d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ea9eb0 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6ea9eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/cc-verband.de\/termin\/customer-service-vision-days-hamburg\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-edit\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\"> Hier anmelden &amp; Platz sichern<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3179f57 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3179f57\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36cd41f\" data-id=\"36cd41f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73fe3e6 elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"73fe3e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/cc-verband.de\/wp-content\/uploads\/2025\/02\/CSVDS-2025_Agenda-1.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Programm<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class=\"gsp_post_data\" \r\n\t            data-post_type=\"post\" \r\n\t            data-cat=\"events,news_events\" \r\n\t            data-modified=\"120\"\r\n\t            data-created=\"1752664065\"\r\n\t            data-title=\"Customer Service Vision Day in Hamburg am 03. September 2025\" \r\n\t            data-home=\"https:\/\/ruf-beratung.de\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Am Mittwoch, den&nbsp;3. September 2025 ist es wieder so weit \u2013 der CCV-Customer Service Vision Day geht in die zweite [&hellip;]<\/p>\n","protected":false},"author":149,"featured_media":13210,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23,21],"tags":[15,121,91,120,122],"class_list":["post-13195","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-news_events","tag-contact-center","tag-inovation","tag-trend","tag-vision","tag-vortrag"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Vision Day in Hamburg am 03. September 2025<\/title>\n<meta name=\"description\" content=\"Unser Vortrag: Servicezufriedenheits Studie-Deutschland. Hier haben wir eine vierstellige Anzahl an Kunden mit einem Abo-Modell befragt, wie Ihre Erwartungen an den Kundenservice sind.\u00a0Anke Schramm von der freenet AG, Armin Iskander von Iskander Business Partner und\u00a0Roland Ruf von der RUF Beratung GmbH haben in diesem gemeinsamen Projekt untersucht, was Kunden wirklich erwarten, und welche Metriken Unternehmen messen sollten, um Ihre Kunden zu begeistern.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ruf-beratung.de\/?p=13195\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Vision Day in Hamburg am 03. 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