{"id":14210,"date":"2025-12-03T11:43:26","date_gmt":"2025-12-03T10:43:26","guid":{"rendered":"https:\/\/ruf-beratung.de\/?p=14210"},"modified":"2025-12-10T11:32:58","modified_gmt":"2025-12-10T10:32:58","slug":"vorstellung-trend-studie-contact-center-2025-26","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=14210","title":{"rendered":"Vorstellung Trend-Studie Contact Center 2025\/26"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14210\" class=\"elementor elementor-14210\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71ab3196 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71ab3196\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f62ffec\" data-id=\"5f62ffec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12a9e1e7 elementor-widget elementor-widget-text-editor\" data-id=\"12a9e1e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6 style=\"text-align: center;\">Webinar 22. Januar 2026, 10:00 &#8211; 10:45 Uhr<\/h6><h6>\u00a0<\/h6><p>Erfahren Sie in unserem Webinar zur Trend-Studie 2025\/26, in dem wir die <strong>aktuellen Ergebnisse erstmals vorstellen<\/strong>, wie sich der Kundenservice nach Jahren voller Krisen und technologischer Spr\u00fcnge neu aufstellt. Wir zeigen Ihnen, warum KI inzwischen ein echter Effizienztreiber ist \u2013 und gleichzeitig den Skill-Change im Kundenservice beschleunigt.<\/p><p>Sie erfahren, wo einfache T\u00e4tigkeiten weiter automatisiert werden, w\u00e4hrend gleichzeitig der Bedarf an qualifizierten Expert:innen steigt. Wir beleuchten, welche Ziele Unternehmen aktuell verfolgen, wie sich Arbeitslast und Erwartungen ver\u00e4ndern und welche Trends das Jahr 2026 besonders pr\u00e4gen werden.<\/p><p style=\"text-align: center;\"><strong>Kompakt, praxisnah und mit klaren Insights auch f\u00fcr Ihre Organisation.<\/strong><\/p><blockquote><p><strong>Speaker:<br \/><\/strong><a href=\"https:\/\/www.linkedin.com\/in\/rolandruf\/\" target=\"_blank\" rel=\"noopener\">Roland Ruf<\/a> &#8211; Gr\u00fcnder &amp; Gesch\u00e4ftsf\u00fchrer <strong>RUF Beratung<\/strong><br \/><a href=\"https:\/\/www.linkedin.com\/in\/svenja-kinzel-7220b0a4\/\" target=\"_blank\" rel=\"noopener\">Svenja Kinzel<\/a> &#8211; Head of Sales &amp; Marketing BC <strong>VIER\u00a0<\/strong><br \/><a href=\"https:\/\/www.linkedin.com\/in\/kai-noertemann\/\" target=\"_blank\" rel=\"noopener\">Kai N\u00f6rtemann<\/a> &#8211; Head of Marketing &amp; Words <strong>infinit.cx<\/strong><\/p><\/blockquote><p><strong><br \/>Datum:<\/strong> am 22. Januar 2026<br \/><strong>Dauer:<\/strong> 45 Minuten | 10.00 bis 10.45 Uhr<br \/><strong>Ort:<\/strong> Online<br \/><strong>Teilnahmegeb\u00fchr:<\/strong> kostenfrei<\/p><p><strong>Veranstalter:<\/strong> <a href=\"https:\/\/www.i-cem.de\/\" target=\"_blank\" rel=\"noopener\">I-CEM<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-373c543 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"373c543\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19b23d7\" data-id=\"19b23d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ea9eb0 elementor-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"6ea9eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_mouse&quot;:&quot;yes&quot;,&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.i-cem.de\/trend-studie-contact-center-2025\/2026\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-edit\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Zur Anmeldung<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class=\"gsp_post_data\" \r\n\t            data-post_type=\"post\" \r\n\t            data-cat=\"customer-journey,events,news_events,outsourcing,qualitymanagement,technologie,telesales,wfm\" \r\n\t            data-modified=\"120\"\r\n\t            data-created=\"1764762206\"\r\n\t            data-title=\"Vorstellung Trend-Studie Contact Center 2025\/26\" \r\n\t            data-home=\"https:\/\/ruf-beratung.de\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Webinar 22. Januar 2026, 10:00 &#8211; 10:45 Uhr \u00a0 Erfahren Sie in unserem Webinar zur Trend-Studie 2025\/26, in dem wir [&hellip;]<\/p>\n","protected":false},"author":149,"featured_media":14211,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[101,23,21,59,46,61,45,34],"tags":[15,19,38,123,72],"class_list":["post-14210","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-journey","category-events","category-news_events","category-outsourcing","category-qualitymanagement","category-technologie","category-telesales","category-wfm","tag-contact-center","tag-ki","tag-kundenservice","tag-studie","tag-technologie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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