{"id":14261,"date":"2025-12-09T11:04:20","date_gmt":"2025-12-09T10:04:20","guid":{"rendered":"https:\/\/ruf-beratung.de\/?p=14261"},"modified":"2025-12-15T12:51:03","modified_gmt":"2025-12-15T11:51:03","slug":"10-februar-von-1100-bis-1130-uhr-die-customer-experience-engine","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=14261","title":{"rendered":"10. Februar von 11:00 bis 11:30 Uhr – Die Customer Experience Engine"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Die Customer Experience Engine \u2013 Prozesse, KI und Menschen f\u00fcr perfekte Kundenerlebnisse<\/strong><\/h6>\n

Vom 9. bis 13. Februar 2026 finden im Rahmen der 24. Customer Experience Week des I-CEM zahlreiche halbst\u00fcndige Webinare zum Thema Customer Experience Management statt.<\/p>\n

Auch mit Michael Mitschke<\/a>,
Senior Consultant der RUF Beratung, zum Thema:
Die Customer Experience Engine \u2013 Prozesse, KI und Menschen f\u00fcr perfekte Kundenerlebnisse<\/b><\/p>\n

<\/p>\n

Viele Unternehmen betrachten Customer Experience und Contact Center als getrennte Welten. Doch nachhaltige CX entsteht genau dort, wo operative Serviceprozesse auf intelligente Technologie und gut bef\u00e4higte Mitarbeitende treffen. Unser Vortrag zeigt anhand realer Praxisbeispiele, wie Contact Center zur \u201eCustomer Experience Engine\u201c werden k\u00f6nnen: durch KI-gest\u00fctzte Automatisierung, datenbasiertes Routing, Journey-orientierte Prozessoptimierung und klare KPI-Modelle, die Gesch\u00e4fts- und Kundennutzen transparent machen.<\/p>\n

Teilnehmende lernen ein strukturiertes Vorgehen kennen, welches Technik und Organisation miteinander verbindet \u2014 und damit CX messbar macht, Effizienz steigert und echte Begeisterung bei Kund:innen erzeugt.<\/p>\n


Datum:<\/strong> am 10. Februar 2026
Dauer:<\/strong> 30 Minuten | 11.00 bis 11.30 Uhr
Ort:<\/strong> Online
Teilnahmegeb\u00fchr:<\/strong> kostenfrei<\/p>\n

Veranstalter:<\/strong> I-CEM<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tZur Anmeldung<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t
<\/div>","protected":false},"excerpt":{"rendered":"

Die Customer Experience Engine \u2013 Prozesse, KI und Menschen f\u00fcr perfekte Kundenerlebnisse Vom 9. bis 13. Februar 2026 finden im […]<\/p>\n","protected":false},"author":149,"featured_media":14262,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[101,23,21,46,61],"tags":[15,19,38,123,72],"class_list":["post-14261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-journey","category-events","category-news_events","category-qualitymanagement","category-technologie","tag-contact-center","tag-ki","tag-kundenservice","tag-studie","tag-technologie"],"acf":[],"yoast_head":"\n10. Februar von 11:00 bis 11:30 Uhr - Die Customer Experience Engine<\/title>\n<meta name=\"description\" content=\"Erfahren Sie im Vortrag \u201eCustomer Experience Engine\u201c, wie KI, optimierte Prozesse und bef\u00e4higte Mitarbeitende Contact Center zu echten CX-Treibern machen. Mit Praxisbeispielen von Michael Mitschke, RUF Beratung.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ruf-beratung.de\/?p=14261\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10. Februar von 11:00 bis 11:30 Uhr - Die Customer Experience Engine\" \/>\n<meta property=\"og:description\" content=\"Erfahren Sie im Vortrag \u201eCustomer Experience Engine\u201c, wie KI, optimierte Prozesse und bef\u00e4higte Mitarbeitende Contact Center zu echten CX-Treibern machen. Mit Praxisbeispielen von Michael Mitschke, RUF Beratung.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ruf-beratung.de\/?p=14261\" \/>\n<meta property=\"og:site_name\" content=\"RUF Beratung - wir sind Ihre Contact Center Berater!\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-09T10:04:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-15T11:51:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/12\/RUF-Events.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1472\" \/>\n\t<meta property=\"og:image:height\" content=\"832\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adrienne Streif\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=14261#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=14261\"},\"author\":{\"name\":\"Adrienne Streif\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#\\\/schema\\\/person\\\/6bf613f62b9ab422c4d0518bff48900b\"},\"headline\":\"10. Februar von 11:00 bis 11:30 Uhr – Die Customer Experience Engine\",\"datePublished\":\"2025-12-09T10:04:20+00:00\",\"dateModified\":\"2025-12-15T11:51:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=14261\"},\"wordCount\":171,\"publisher\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=14261#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ruf-beratung.de\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/RUF-Events.jpg\",\"keywords\":[\"Contact Center\",\"KI\",\"Kundenservice\",\"Studie\",\"technologie\"],\"articleSection\":[\"Customer Journey\",\"Events\",\"News & Events\",\"Quality Management (QM)\",\"Technologie\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=14261\",\"url\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=14261\",\"name\":\"10. Februar von 11:00 bis 11:30 Uhr - Die Customer Experience Engine\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=14261#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=14261#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ruf-beratung.de\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/RUF-Events.jpg\",\"datePublished\":\"2025-12-09T10:04:20+00:00\",\"dateModified\":\"2025-12-15T11:51:03+00:00\",\"description\":\"Erfahren Sie im Vortrag \u201eCustomer Experience Engine\u201c, wie KI, optimierte Prozesse und bef\u00e4higte Mitarbeitende Contact Center zu echten CX-Treibern machen. Mit Praxisbeispielen von Michael Mitschke, RUF Beratung.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=14261#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ruf-beratung.de\\\/?p=14261\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=14261#primaryimage\",\"url\":\"https:\\\/\\\/ruf-beratung.de\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/RUF-Events.jpg\",\"contentUrl\":\"https:\\\/\\\/ruf-beratung.de\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/RUF-Events.jpg\",\"width\":1472,\"height\":832},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=14261#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/ruf-beratung.de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"10. Februar von 11:00 bis 11:30 Uhr – Die Customer Experience Engine\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#website\",\"url\":\"https:\\\/\\\/ruf-beratung.de\\\/\",\"name\":\"RUF Beratung - wir sind Ihre Contact Center Berater!\",\"description\":\"Unser Ziel ist Ihr erfolgreicher Kundenservice\",\"publisher\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ruf-beratung.de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#organization\",\"name\":\"RUF Beratung\",\"url\":\"https:\\\/\\\/ruf-beratung.de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ruf-beratung.de\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/Logo-bearb.png\",\"contentUrl\":\"https:\\\/\\\/ruf-beratung.de\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/Logo-bearb.png\",\"width\":626,\"height\":125,\"caption\":\"RUF Beratung\"},\"image\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/ruf-beratung\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#\\\/schema\\\/person\\\/6bf613f62b9ab422c4d0518bff48900b\",\"name\":\"Adrienne Streif\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/419e2afe5f8ce2fb68092a58d8a03d974107fedb409ace17cf57f7d45e65a7ea?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/419e2afe5f8ce2fb68092a58d8a03d974107fedb409ace17cf57f7d45e65a7ea?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/419e2afe5f8ce2fb68092a58d8a03d974107fedb409ace17cf57f7d45e65a7ea?s=96&d=mm&r=g\",\"caption\":\"Adrienne Streif\"},\"url\":\"https:\\\/\\\/ruf-beratung.de\\\/?author=149\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"10. Februar von 11:00 bis 11:30 Uhr - Die Customer Experience Engine","description":"Erfahren Sie im Vortrag \u201eCustomer Experience Engine\u201c, wie KI, optimierte Prozesse und bef\u00e4higte Mitarbeitende Contact Center zu echten CX-Treibern machen. Mit Praxisbeispielen von Michael Mitschke, RUF Beratung.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ruf-beratung.de\/?p=14261","og_locale":"de_DE","og_type":"article","og_title":"10. Februar von 11:00 bis 11:30 Uhr - Die Customer Experience Engine","og_description":"Erfahren Sie im Vortrag \u201eCustomer Experience Engine\u201c, wie KI, optimierte Prozesse und bef\u00e4higte Mitarbeitende Contact Center zu echten CX-Treibern machen. Mit Praxisbeispielen von Michael Mitschke, RUF Beratung.","og_url":"https:\/\/ruf-beratung.de\/?p=14261","og_site_name":"RUF Beratung - wir sind Ihre Contact Center Berater!","article_published_time":"2025-12-09T10:04:20+00:00","article_modified_time":"2025-12-15T11:51:03+00:00","og_image":[{"width":1472,"height":832,"url":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/12\/RUF-Events.jpg","type":"image\/jpeg"}],"author":"Adrienne Streif","twitter_card":"summary_large_image","twitter_misc":{"Verfasst von":false,"Gesch\u00e4tzte Lesezeit":"2\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ruf-beratung.de\/?p=14261#article","isPartOf":{"@id":"https:\/\/ruf-beratung.de\/?p=14261"},"author":{"name":"Adrienne Streif","@id":"https:\/\/ruf-beratung.de\/#\/schema\/person\/6bf613f62b9ab422c4d0518bff48900b"},"headline":"10. Februar von 11:00 bis 11:30 Uhr – Die Customer Experience Engine","datePublished":"2025-12-09T10:04:20+00:00","dateModified":"2025-12-15T11:51:03+00:00","mainEntityOfPage":{"@id":"https:\/\/ruf-beratung.de\/?p=14261"},"wordCount":171,"publisher":{"@id":"https:\/\/ruf-beratung.de\/#organization"},"image":{"@id":"https:\/\/ruf-beratung.de\/?p=14261#primaryimage"},"thumbnailUrl":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/12\/RUF-Events.jpg","keywords":["Contact Center","KI","Kundenservice","Studie","technologie"],"articleSection":["Customer Journey","Events","News & Events","Quality Management (QM)","Technologie"],"inLanguage":"de"},{"@type":"WebPage","@id":"https:\/\/ruf-beratung.de\/?p=14261","url":"https:\/\/ruf-beratung.de\/?p=14261","name":"10. Februar von 11:00 bis 11:30 Uhr - Die Customer Experience Engine","isPartOf":{"@id":"https:\/\/ruf-beratung.de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ruf-beratung.de\/?p=14261#primaryimage"},"image":{"@id":"https:\/\/ruf-beratung.de\/?p=14261#primaryimage"},"thumbnailUrl":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/12\/RUF-Events.jpg","datePublished":"2025-12-09T10:04:20+00:00","dateModified":"2025-12-15T11:51:03+00:00","description":"Erfahren Sie im Vortrag \u201eCustomer Experience Engine\u201c, wie KI, optimierte Prozesse und bef\u00e4higte Mitarbeitende Contact Center zu echten CX-Treibern machen. Mit Praxisbeispielen von Michael Mitschke, RUF Beratung.","breadcrumb":{"@id":"https:\/\/ruf-beratung.de\/?p=14261#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ruf-beratung.de\/?p=14261"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/ruf-beratung.de\/?p=14261#primaryimage","url":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/12\/RUF-Events.jpg","contentUrl":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/12\/RUF-Events.jpg","width":1472,"height":832},{"@type":"BreadcrumbList","@id":"https:\/\/ruf-beratung.de\/?p=14261#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/ruf-beratung.de\/"},{"@type":"ListItem","position":2,"name":"10. Februar von 11:00 bis 11:30 Uhr – Die Customer Experience Engine"}]},{"@type":"WebSite","@id":"https:\/\/ruf-beratung.de\/#website","url":"https:\/\/ruf-beratung.de\/","name":"RUF Beratung - wir sind Ihre Contact Center Berater!","description":"Unser Ziel ist Ihr erfolgreicher Kundenservice","publisher":{"@id":"https:\/\/ruf-beratung.de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ruf-beratung.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/ruf-beratung.de\/#organization","name":"RUF Beratung","url":"https:\/\/ruf-beratung.de\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/ruf-beratung.de\/#\/schema\/logo\/image\/","url":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2021\/07\/Logo-bearb.png","contentUrl":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2021\/07\/Logo-bearb.png","width":626,"height":125,"caption":"RUF Beratung"},"image":{"@id":"https:\/\/ruf-beratung.de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/ruf-beratung"]},{"@type":"Person","@id":"https:\/\/ruf-beratung.de\/#\/schema\/person\/6bf613f62b9ab422c4d0518bff48900b","name":"Adrienne Streif","image":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/secure.gravatar.com\/avatar\/419e2afe5f8ce2fb68092a58d8a03d974107fedb409ace17cf57f7d45e65a7ea?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/419e2afe5f8ce2fb68092a58d8a03d974107fedb409ace17cf57f7d45e65a7ea?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/419e2afe5f8ce2fb68092a58d8a03d974107fedb409ace17cf57f7d45e65a7ea?s=96&d=mm&r=g","caption":"Adrienne Streif"},"url":"https:\/\/ruf-beratung.de\/?author=149"}]}},"_links":{"self":[{"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=\/wp\/v2\/posts\/14261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=\/wp\/v2\/users\/149"}],"replies":[{"embeddable":true,"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14261"}],"version-history":[{"count":22,"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=\/wp\/v2\/posts\/14261\/revisions"}],"predecessor-version":[{"id":14302,"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=\/wp\/v2\/posts\/14261\/revisions\/14302"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=\/wp\/v2\/media\/14262"}],"wp:attachment":[{"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14261"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=14261"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=14261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}