{"id":14340,"date":"2026-01-09T12:47:04","date_gmt":"2026-01-09T11:47:04","guid":{"rendered":"https:\/\/ruf-beratung.de\/?p=14340"},"modified":"2026-01-09T12:52:50","modified_gmt":"2026-01-09T11:52:50","slug":"masterclass-digital-customer-service-mit-roland-ruf-am-11-maerz-1400-1700-uhr","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=14340","title":{"rendered":"Masterclass &#8211; Digital Customer Service &#8211; Start 04. M\u00e4rz 2026"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14340\" class=\"elementor elementor-14340\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71ab3196 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71ab3196\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f62ffec\" data-id=\"5f62ffec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12a9e1e7 elementor-widget elementor-widget-text-editor\" data-id=\"12a9e1e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Digitaler Customer Service spielt heute eine entscheidende Rolle f\u00fcr den Erfolg von Unternehmen. Durch die Bereitstellung einer effektiven und effizienten Kundenbetreuung \u00fcber digitale Kan\u00e4le k\u00f6nnen Unternehmen ihre Kundenzufriedenheit steigern, Kosten reduzieren und Kunden langfristig binden. Eine erfolgreiche Digital Customer Service Strategie sollte einen Omnichannel-Ansatz, Personalisierung, effiziente Self-Service-Optionen, schnelle Reaktionszeiten und kontinuierliches Monitoring umfassen. Unternehmen, die diese Strategie umsetzen, werden von den Vorteilen eines verbesserten Kundenerlebnisses und einer gesteigerten Kundenbindung profitieren.<\/p><h6 style=\"text-align: center;\">Mit dieser Online-Weiterbildung wollen wir Kenntnisse erweitern und vertiefen sowie einen umfassenden \u00dcberblick \u00fcber das gesamte Thema geben.<\/h6><p><strong><br \/>Modul 1:<br \/><\/strong>Digital Customer Service und Customer Experience Management<br \/>Mit Matias Musmacher<br \/>Mittwoch, 4. M\u00e4rz 14:00 \u2013 17:00 Uhr<br \/><strong><br \/>Modul 2:<br \/><\/strong>Welche Technologie setze ich wof\u00fcr ein?<br \/>Mit <a href=\"https:\/\/www.linkedin.com\/in\/rolandruf\/\" target=\"_blank\" rel=\"noopener\"><strong>Roland Ruf<\/strong><\/a><br \/>Mittwoch, 11. M\u00e4rz 14:00 \u2013 17:00 Uhr<br \/><strong><br \/>Modul 3:<\/strong><br \/>Wie organisiere ich den Customer Service der Zukunft?<br \/>Mit Bettina Pauck<br \/>Mittwoch, 18. M\u00e4rz 14:00 \u2013 17:00 Uhr<br \/><strong><br \/>Modul 4:<\/strong><br \/>Wie setze ich das Gelernte in der Praxis um?<br \/>Bettina Pauck, <a href=\"https:\/\/www.linkedin.com\/in\/rolandruf\/\" target=\"_blank\" rel=\"noopener\"><strong>Roland Ruf<\/strong><\/a> und Matias Musmacher<br \/>Mittwoch, 25. M\u00e4rz 14:00 \u2013 17:00 Uhr<br \/><strong><br \/><\/strong><\/p><ul><li>Die Weiterbildung findet Online statt.<\/li><li>Sie besteht aus insgesamt vier halbt\u00e4gigen Modulen.<\/li><li>Die Online Termine werden erg\u00e4nzt durch Praxisvortr\u00e4ge, Online Arbeitsgruppen und Mentoring Angebote der Referent:innen.<\/li><li><strong>Nach dem erfolgreichen Abschluss aller vier Module erhalten Sie Ihr Zertifikat als Digital Customer Service Manager:in<\/strong>.<\/li><li>Die Geb\u00fchr f\u00fcr die Masterclass betr\u00e4gt 1.950,- Euro.\u00a0<\/li><li>Veranstalter: <a href=\"https:\/\/www.i-cem.de\/\" target=\"_blank\" rel=\"noopener\">I-CEM<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a5879f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9a5879f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ea9eb0 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6ea9eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.i-cem.de\/masterclass-digital-customer-service\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Die Inhalte der Module 1 - 4<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-182c732 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"182c732\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.i-cem.de\/masterclass-digital-customer-service\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-ticket-alt\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Hier - Zur Anmeldung<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3cc16d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3cc16d0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d790cbb\" data-id=\"d790cbb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-149fa8e elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"149fa8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/rolandruf\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-683x1024.jpg\" class=\"attachment-large size-large wp-image-13745\" alt=\"Portrait Bild Roland Ruf\" srcset=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-683x1024.jpg 683w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-340x510.jpg 340w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-100x150.jpg 100w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-768x1152.jpg 768w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-1024x1536.jpg 1024w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-1365x2048.jpg 1365w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-scaled.jpg 1707w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class=\"gsp_post_data\" \r\n\t            data-post_type=\"post\" \r\n\t            data-cat=\"events,news_events\" \r\n\t            data-modified=\"120\"\r\n\t            data-created=\"1767962824\"\r\n\t            data-title=\"Masterclass &#8211; Digital Customer Service &#8211; Start 04. M\u00e4rz 2026\" \r\n\t            data-home=\"https:\/\/ruf-beratung.de\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Digitaler Customer Service spielt heute eine entscheidende Rolle f\u00fcr den Erfolg von Unternehmen. Durch die Bereitstellung einer effektiven und effizienten [&hellip;]<\/p>\n","protected":false},"author":149,"featured_media":14341,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23,21],"tags":[15,19,72,91],"class_list":["post-14340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-news_events","tag-contact-center","tag-ki","tag-technologie","tag-trend"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Masterclass - Digital Customer Service - Start 04. M\u00e4rz 2026<\/title>\n<meta name=\"description\" content=\"Online-Masterclass Digital Customer Service. Praxisnahe Weiterbildung in 4 Modulen zu Omnichannel, Technologie, Organisation &amp; Umsetzung f\u00fcr Fach- und F\u00fchrungskr\u00e4fte im Kundenservice\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ruf-beratung.de\/?p=14340\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Masterclass - Digital Customer Service - Start 04. M\u00e4rz 2026\" \/>\n<meta property=\"og:description\" content=\"Online-Masterclass Digital Customer Service. Praxisnahe Weiterbildung in 4 Modulen zu Omnichannel, Technologie, Organisation &amp; Umsetzung f\u00fcr Fach- und F\u00fchrungskr\u00e4fte im Kundenservice\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ruf-beratung.de\/?p=14340\" \/>\n<meta property=\"og:site_name\" content=\"RUF Beratung - wir sind Ihre Contact Center Berater!\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-09T11:47:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-09T11:52:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2026\/01\/RUF-Events.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1472\" \/>\n\t<meta property=\"og:image:height\" content=\"832\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adrienne Streif\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=14340#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=14340\"},\"author\":{\"name\":\"Adrienne Streif\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#\\\/schema\\\/person\\\/6bf613f62b9ab422c4d0518bff48900b\"},\"headline\":\"Masterclass &#8211; Digital Customer Service &#8211; Start 04. 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