{"id":14691,"date":"2026-02-18T12:43:35","date_gmt":"2026-02-18T11:43:35","guid":{"rendered":"https:\/\/ruf-beratung.de\/?p=14691"},"modified":"2026-04-09T10:35:22","modified_gmt":"2026-04-09T08:35:22","slug":"customer-service-summit-20-21-mai-2026-online-event","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=14691","title":{"rendered":"Customer Service Summit &#8211; 20.\/21. Mai 2026 &#8211; Online Event"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14691\" class=\"elementor elementor-14691\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71ab3196 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71ab3196\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f62ffec\" data-id=\"5f62ffec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12a9e1e7 elementor-widget elementor-widget-text-editor\" data-id=\"12a9e1e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die Landschaft des Customer Service steht vor der wohl gr\u00f6\u00dften Transformation ihrer Geschichte. K\u00fcnstliche Intelligenz revolutioniert die Spielregeln, Kundenerwartungen erreichen neue Dimensionen, und der Druck auf Effizienz und Kostensenkung war nie h\u00f6her. Gleichzeitig wird der Kampf um Talente h\u00e4rter, und die Geschwindigkeit des Wandels fordert Organisationen wie nie zuvor.<\/p>\n<p>Zentrale Herausforderungen dominieren die Agenda der Customer Service Manager: Von der Bew\u00e4ltigung des Talent-Dilemmas \u00fcber die KI-Implementierung ohne solide Basis bis hin zur ewigen Balance zwischen Effizienz und Kundenzufriedenheit. Change Management wird zur Daueraufgabe, Compliance und Datenschutz zu kritischen Erfolgsfaktoren, und der permanente Krisenmodus zum neuen Normal.<br>Die Kernfrage lautet nicht mehr, ob KI kommt, sondern wie gut Sie darauf vorbereitet sind. Es geht darum, realistische KI-Strategien zu entwickeln, Menschen mitzunehmen und im Dauerwandel handlungsf\u00e4hig zu bleiben \u2013 ohne dabei die Kundenzufriedenheit aus den Augen zu verlieren.<\/p>\n<p>Diese Konferenz bringt f\u00fchrende K\u00f6pfe der Branche zusammen, um genau diese Herausforderungen zu adressieren. Erfahren Sie von Vorreitern, die ihre Hausaufgaben gemacht haben, tauschen Sie sich mit Gleichgesinnten aus, und entwickeln Sie konkrete Strategien f\u00fcr Ihre Organisation. <strong>Denn 2026 zeigt sich, wer vorbereitet ist. Seien Sie dabei.<br><br><br><\/strong><\/p>\n<p><\/p>\n<h6><b>Markt\u00fcberblick <\/b>mit Roland Ruf<br><b>&#8220;Die besten Contact Center-Plattformen 2026<strong>&#8220;<\/strong><\/b><br><b><\/b><\/h6>\n<p><i>Das RUF Ranking 2026 analysiert 39 Plattformen und zeigt, welche f\u00fcr deutsche Contact Center am besten geeignet sind.<br><\/i>&#8211; Mittwoch, den 20. Mai 14:00 &#8211; 14:30 Uhr<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4da25d7 elementor-button-info elementor-widget elementor-widget-button\" data-id=\"4da25d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ruf-beratung.de\/?page_id=8649\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Bereit, die beste Contact Center-Plattform f\u00fcr Ihr Unternehmen zu finden? Jetzt registrieren und 12 Monate Zugriff auf das Anbieter Ranking der RUF Beratung sichern!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1885ef0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1885ef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6><b><br \/>Anbietervergleich <\/b>Moderiert von Roland Ruf &amp; Matias Musmacher<br \/><b>&#8220;Vendor Battle&#8221;<\/b><\/h6><p><i>F\u00fchrende L\u00f6sungsanbieter treten im direkten Vergleich an: In jeweils 20 Minuten zeigen sie, wie ihre Technologien die Zukunft des Contact Centers pr\u00e4gen. Erleben Sie geballte Innovation, spannende Use Cases und praxisnahe Einblicke \u2013 kompakt, direkt und auf den Punkt.<br \/><\/i>&#8211; Mittwoch, den 20. Mai, 15:30 &#8211; 17:00 Uhr<b><br \/><\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a5879f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9a5879f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-182c732 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"182c732\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.i-cem.de\/customer-service-summit?utm_campaign=13604951-Customer%20Service%20Summit%202026&#038;utm_medium=email&#038;_hsenc=p2ANqtz-_KZoZSYnSJQ10QPhrc348On9cgaaiU9IoSbKKDJxXC1gCHcDwULzOkampkVobSjwRPZN6zohLojHgTs_0GVLnWybyeGQ&#038;_hsmi=404260776&#038;utm_content=404260776&#038;utm_source=hs_email#Anmeldung\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-ticket-alt\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Hier zu den Events des Customer Service Summit 2026 anmelden!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3cc16d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3cc16d0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d790cbb\" data-id=\"d790cbb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-149fa8e elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"149fa8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/rolandruf\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-683x1024.jpg\" class=\"attachment-large size-large wp-image-13745\" alt=\"Portrait Bild Roland Ruf\" srcset=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-683x1024.jpg 683w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-340x510.jpg 340w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-100x150.jpg 100w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-768x1152.jpg 768w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-1024x1536.jpg 1024w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-1365x2048.jpg 1365w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/027_PicturePeople-28-von-31_1755712053998-scaled.jpg 1707w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27cd8ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27cd8ae\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d7ebc06\" data-id=\"d7ebc06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96ae0a2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"96ae0a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ce0da7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0ce0da7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c83ea6\" data-id=\"3c83ea6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0bc919 elementor-widget elementor-widget-text-editor\" data-id=\"d0bc919\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Veranstalter: <a href=\"https:\/\/www.i-cem.de\/\" target=\"_blank\" rel=\"noopener\">I-CEM<\/a><\/li><li><span style=\"box-sizing: border-box; color: #000000; font-family: Inter, Arial, Arial; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Die Veranstaltung richtet sich an Fach- und F\u00fchrungskr\u00e4fte im Bereich Contact Center. Die Teilnahme f\u00fcr diese Zielgruppe<\/span><span style=\"box-sizing: border-box; color: #000000; font-family: Inter, Arial, Arial; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"> ist kostenfrei.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class=\"gsp_post_data\" \r\n\t            data-post_type=\"post\" \r\n\t            data-cat=\"events,news_events\" \r\n\t            data-modified=\"120\"\r\n\t            data-created=\"1771418615\"\r\n\t            data-title=\"Customer Service Summit &#8211; 20.\/21. Mai 2026 &#8211; Online Event\" \r\n\t            data-home=\"https:\/\/ruf-beratung.de\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Die Landschaft des Customer Service steht vor der wohl gr\u00f6\u00dften Transformation ihrer Geschichte. K\u00fcnstliche Intelligenz revolutioniert die Spielregeln, Kundenerwartungen erreichen [&hellip;]<\/p>\n","protected":false},"author":149,"featured_media":14693,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23,21],"tags":[15,19,152,128,72,91],"class_list":["post-14691","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-news_events","tag-contact-center","tag-ki","tag-online","tag-summit","tag-technologie","tag-trend"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Summit - 20.\/21. Mai 2026 - Online Event<\/title>\n<meta name=\"description\" content=\"Der Customer Service Summit 2026 zeigt, wie Unternehmen KI erfolgreich implementieren, Talente gewinnen und Effizienz mit Kundenzufriedenheit vereinen. Erfahren Sie von Branchenf\u00fchrern konkrete Strategien f\u00fcr Change Management, Compliance und nachhaltigen Service-Erfolg im Zeitalter der Transformation. RUF Beratung - wir sind Ihre Contact Center Berater! News &amp; Events\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ruf-beratung.de\/?p=14691\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Summit - 20.\/21. Mai 2026 - Online Event\" \/>\n<meta property=\"og:description\" content=\"Der Customer Service Summit 2026 zeigt, wie Unternehmen KI erfolgreich implementieren, Talente gewinnen und Effizienz mit Kundenzufriedenheit vereinen. Erfahren Sie von Branchenf\u00fchrern konkrete Strategien f\u00fcr Change Management, Compliance und nachhaltigen Service-Erfolg im Zeitalter der Transformation. RUF Beratung - wir sind Ihre Contact Center Berater! 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