{"id":15287,"date":"2026-03-28T22:56:30","date_gmt":"2026-03-28T21:56:30","guid":{"rendered":"https:\/\/ruf-beratung.de\/?p=15287"},"modified":"2026-05-06T23:00:04","modified_gmt":"2026-05-06T21:00:04","slug":"masterclass-digital-customer-service-zertifikat-online-weiterbildung-i-cem","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=15287","title":{"rendered":"Masterclass &#8211; Digital Customer Service &#8211; 02. September bis 23. September 2026"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15287\" class=\"elementor elementor-15287\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d78d78e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d78d78e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-35e8aec9\" data-id=\"35e8aec9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb497e5 elementor-widget elementor-widget-text-editor\" data-id=\"bb497e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Digitaler Customer Service spielt heute eine entscheidende Rolle f\u00fcr den Erfolg von Unternehmen. Durch die Bereitstellung einer effektiven und effizienten Kundenbetreuung \u00fcber digitale Kan\u00e4le k\u00f6nnen Unternehmen ihre Kundenzufriedenheit steigern, Kosten reduzieren und Kunden langfristig binden. Eine erfolgreiche Digital Customer Service Strategie sollte einen Omnichannel-Ansatz, Personalisierung, effiziente Self-Service-Optionen, schnelle Reaktionszeiten und kontinuierliches Monitoring umfassen. Unternehmen, die diese Strategie umsetzen, werden von den Vorteilen eines verbesserten Kundenerlebnisses und einer gesteigerten Kundenbindung profitieren.<\/p>\n<h6 style=\"text-align: center;\">Mit dieser Online-Weiterbildung wollen wir Kenntnisse erweitern und vertiefen sowie einen umfassenden \u00dcberblick \u00fcber das gesamte Thema geben.<\/h6>\n<p><strong><br>Modul 1:<br><\/strong>Digital Customer Service und Customer Experience Management \u2013 mit Matias Musmacher<br>Mittwoch, 2. September 14:00 \u2013 17:00 Uhr<br><strong><br>Modul 2:<br><\/strong>Welche Technologie setze ich wof\u00fcr ein? \u2013 mit<a href=\"https:\/\/www.linkedin.com\/in\/rolandruf\/\" target=\"_blank\" rel=\"noopener\"> Roland Ruf<\/a><br>Mittwoch, 9. September 14:00 \u2013 17:00 Uhr<br><strong><br>Modul 3:<br><\/strong>Wie organisiere ich den Customer Service der Zukunft? \u2013 mit Bettina Pauck<br>Mittwoch, 16. September 14:00 \u2013 17:00 Uhr<br><strong><br>Modul 4:<br><\/strong>Wie setze ich das Gelernte in der Praxis um?<br>Mit Bettina Pauck, Roland Ruf und Matias Musmacher<br>Mittwoch, 23. September&nbsp;14:00 \u2013 17:00 Uhr<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<ul>\n<li>Die Weiterbildung findet Online statt.<\/li>\n<li>Sie besteht aus insgesamt vier halbt\u00e4gigen Modulen.<\/li>\n<li>Die Online Termine werden erg\u00e4nzt durch Praxisvortr\u00e4ge, Online Arbeitsgruppen und Mentoring Angebote der Referent:innen.<br><br><\/li>\n<li><span style=\"color: #ff6200;\"><strong>Nach dem erfolgreichen Abschluss aller vier Module erhalten Sie Ihr Zertifikat als Digital Customer Service Manager:in<\/strong>.<br><br><\/span><\/li>\n<li>Die Geb\u00fchr f\u00fcr die Masterclass betr\u00e4gt 1.950,- Euro.&nbsp;<\/li>\n<li>Veranstalter: <a href=\"https:\/\/www.i-cem.de\/\" target=\"_blank\" rel=\"noopener\">I-CEM<\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dad4c72 elementor-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"dad4c72\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInDown&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.i-cem.de\/masterclass-digital-customer-service?utm_campaign=CS%20Weiterbildung&#038;utm_medium=email&#038;_hsenc=p2ANqtz-_AdCk6ro0-R5fuW12yO73eyPIL0kuzIdUkQRV3whzv-d4qZHt3ut9Lf_0CvBANoVU0JkStb5LhtMXNCDRzGyTGpdNsmQ&#038;_hsmi=417229861&#038;utm_content=417229861&#038;utm_source=hs_email\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-edit\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Jetzt kostenpflichtig anmelden<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32c3aae elementor-widget elementor-widget-image\" data-id=\"32c3aae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/rolandruf\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"340\" height=\"510\" src=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/012_PicturePeople-13-von-31_1755712077264-340x510.jpg\" class=\"attachment-medium size-medium wp-image-13720\" alt=\"\" srcset=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/012_PicturePeople-13-von-31_1755712077264-340x510.jpg 340w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/012_PicturePeople-13-von-31_1755712077264-683x1024.jpg 683w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/012_PicturePeople-13-von-31_1755712077264-100x150.jpg 100w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/012_PicturePeople-13-von-31_1755712077264-768x1152.jpg 768w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/012_PicturePeople-13-von-31_1755712077264-1024x1536.jpg 1024w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/012_PicturePeople-13-von-31_1755712077264-1365x2048.jpg 1365w, https:\/\/ruf-beratung.de\/wp-content\/uploads\/2025\/09\/012_PicturePeople-13-von-31_1755712077264-scaled.jpg 1707w\" sizes=\"(max-width: 340px) 100vw, 340px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class=\"gsp_post_data\" \r\n\t            data-post_type=\"post\" \r\n\t            data-cat=\"events,news_events\" \r\n\t            data-modified=\"120\"\r\n\t            data-created=\"1774738590\"\r\n\t            data-title=\"Masterclass &#8211; Digital Customer Service &#8211; 02. September bis 23. September 2026\" \r\n\t            data-home=\"https:\/\/ruf-beratung.de\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Digitaler Customer Service spielt heute eine entscheidende Rolle f\u00fcr den Erfolg von Unternehmen. Durch die Bereitstellung einer effektiven und effizienten [&hellip;]<\/p>\n","protected":false},"author":149,"featured_media":14341,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23,21],"tags":[15,19,72,91],"class_list":["post-15287","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-news_events","tag-contact-center","tag-ki","tag-technologie","tag-trend"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Masterclass - Digital Customer Service - 02. September bis 23. September 2026<\/title>\n<meta name=\"description\" content=\"Werden Sie zertifizierter Digital Customer Service Manager. Online-Weiterbildung in 4 Modulen \u2013 praxisnah, mit Mentoring &amp; Expertenvortr\u00e4gen. Jetzt anmelden.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ruf-beratung.de\/?p=15287\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Masterclass - Digital Customer Service - 02. September bis 23. September 2026\" \/>\n<meta property=\"og:description\" content=\"Werden Sie zertifizierter Digital Customer Service Manager. Online-Weiterbildung in 4 Modulen \u2013 praxisnah, mit Mentoring &amp; Expertenvortr\u00e4gen. 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