{"id":15548,"date":"2026-06-08T12:31:15","date_gmt":"2026-06-08T10:31:15","guid":{"rendered":"https:\/\/ruf-beratung.de\/?p=15548"},"modified":"2026-06-08T12:35:50","modified_gmt":"2026-06-08T10:35:50","slug":"25-customer-experience-week-vom-21-25-september-2026","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=15548","title":{"rendered":"25. Customer Experience Week vom 21. – 25. September 2026"},"content":{"rendered":"\t\t
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In zahlreichen kostenlosen halbst\u00fcndigen Webinaren <\/b>pr\u00e4sentieren die Partner des I-CEM<\/a> aktuelle Themen aus dem Bereich Customer Experience Management.<\/p>\n


Auch Joachim Heinz<\/a> I Senior Consultant der RUF Beratung
Zum Thema:<\/p>\n

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Qualit\u00e4t im Kundenservice neu messen \u2013 ganzheitlich<\/h6>\n

Klassische QM-Messung mit Bewertungsbogen reicht schon lange nicht mehr. Wir hinterfragen die traditionelle Methoden und diskutieren wie moderne Qualit\u00e4tsmessung im Kundenservice funktioniert: KI-Analysen, kundenzentrierte KPIs und ein Modell, das Qualit\u00e4t wirklich messbar macht.<\/p>\n<\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tHier anmelden & Platz sichern<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>","protected":false},"excerpt":{"rendered":"

In zahlreichen kostenlosen halbst\u00fcndigen Webinaren pr\u00e4sentieren die Partner des I-CEM aktuelle Themen aus dem Bereich Customer Experience Management. Auch Joachim […]<\/p>\n","protected":false},"author":149,"featured_media":15550,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23,21],"tags":[15,19,72,91],"class_list":["post-15548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-news_events","tag-contact-center","tag-ki","tag-technologie","tag-trend"],"acf":[],"yoast_head":"\n25. 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