{"id":3528,"date":"2021-08-27T08:47:00","date_gmt":"2021-08-27T08:47:00","guid":{"rendered":"https:\/\/beta.ruf-beratung.de\/?p=3528"},"modified":"2023-07-28T13:25:26","modified_gmt":"2023-07-28T11:25:26","slug":"agent-guidance","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=3528","title":{"rendered":"Agent Guidance"},"content":{"rendered":"\n<p>Online-Seminar, 26.8.2021 (9:30\u201312:30) &#8211; Teilnahme kostenlos!<\/p>\n\n\n\n<p>W\u00e4hrend fr\u00fcher 80% der Kundenanliegen von guten Contact Center Mitarbeitern aus dem Ged\u00e4chtnis beantwortet und eventuell 20% nachgeschlagen werden mussten, kehren sich die Zahlen heutzutage ins Gegenteil\u2026<\/p>\n\n\n\n<p>Wie kann man die Agenten unterst\u00fctzen, die immer mehr leisten und wissen m\u00fcssen? Wir diskutieren es mit <a href=\"https:\/\/www.nuance.com\/de-de\/index.html\">Nuance<\/a>, <a href=\"https:\/\/www.verint.com\/de\/homepage-de\/?redirect-rule=de_redirect_main\">Verint<\/a>, <a href=\"https:\/\/www.4com.de\/\">VIER <\/a>und <a href=\"https:\/\/www.telia.se\/privat\">Telia<\/a>!<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"714\" style=\"aspect-ratio: 1274 \/ 714;\" width=\"1274\" controls poster=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2021\/08\/Agent-Guidance-Titel-1.png\" preload=\"none\" src=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2021\/09\/Agent-Guidance.m4v\"><\/video><figcaption class=\"wp-element-caption\">Aufzeichnung: Agent Guidance Online Seminar<\/figcaption><\/figure>\n<div class=\"gsp_post_data\" \r\n\t            data-post_type=\"post\" \r\n\t            data-cat=\"events,news_events\" \r\n\t            data-modified=\"120\"\r\n\t            data-created=\"1630054020\"\r\n\t            data-title=\"Agent Guidance\" \r\n\t            data-home=\"https:\/\/ruf-beratung.de\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Online-Seminar, 26.8.2021 (9:30\u201312:30) &#8211; Teilnahme kostenlos! W\u00e4hrend fr\u00fcher 80% der Kundenanliegen von guten Contact Center Mitarbeitern aus dem Ged\u00e4chtnis beantwortet [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2315,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23,21],"tags":[],"class_list":["post-3528","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-news_events"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Agent Guidance | RUF Beratung - wir sind Ihre Contact Center Berater!<\/title>\n<meta name=\"description\" content=\"Die RUF Beratung ist ein europ\u00e4isches Beratungsunternehmen rund um das Thema Contact Center. 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