{"id":3557,"date":"2021-10-14T09:18:00","date_gmt":"2021-10-14T09:18:00","guid":{"rendered":"https:\/\/beta.ruf-beratung.de\/?p=3557"},"modified":"2023-04-14T15:36:55","modified_gmt":"2023-04-14T13:36:55","slug":"kundenservice-energie-anbieter","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=3557","title":{"rendered":"Kundenservice-Technologie f\u00fcr Energieversorger"},"content":{"rendered":"\n<p><strong>Webinar, 23.11.2021 (11-11:30) &#8211; Teilnahme kostenlos!<\/strong><\/p>\n\n\n\n<p>Wann wechselt der Kunde den Energie-Anbieter? Eigentlich nur aus zwei Gr\u00fcnden: a) Geld sparen; b) Unzufriedenheit mit dem Kundenservice \u2013 was leider noch viel zu oft der Fall ist!<\/p>\n\n\n\n<p>Jede Branche hat eigenen Spezifika, so auch die Energieversorgungsunternehmen. Die meisten der Kundenservice-Anfragen sind in einige wenige Kategorien zu clustern, wie Umz\u00fcge, Abrechnungen, Abschlagszahlungen, St\u00f6rungen. Andererseits laufen viele Anliegen \u00fcber wenige Kan\u00e4le: Telefon, Brief, E-Mail. Hinzu kommen Vorg\u00e4nge in den Kundenmanagementsystemen der EVU-Unternehmen, die speziell auf diese Branche zugeschnitten sind \u2013 wie z.B. SAP IS-U, die ebenfalls gesteuert werden m\u00fcssen.<\/p>\n\n\n\n<p>Gleichzeitig muss der Kundenservice beim Energieversorger die Anfragen so bearbeiten, dass<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>die Anrufe innerhalb realistischer Service-Level angenommen werden<\/li>\n\n\n\n<li>CRM-Tasks und schriftliche Vorg\u00e4nge eine vertretbare Durchlaufzeit haben<\/li>\n\n\n\n<li>die Mitarbeiter optimal ausgelastet sind und durch Technologie ausreichend unterst\u00fctzt werden<\/li>\n\n\n\n<li>die Qualit\u00e4t passt und die verschiedenen Anfragen ausreichend Insights generieren<\/li>\n<\/ul>\n\n\n\n<p>Roland Ruf und <a href=\"https:\/\/www.energie-sw.de\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sebastian Welzel<\/a> diskutieren die Kundenservice-Anforderungen beim Energieversorger und kl\u00e4ren \u00fcber moderne Technologien auf.<\/p>\n\n\n\n<p>\u25b6<a href=\"https:\/\/www.youtube.com\/watch?v=RHnkYbDn-tQ\" target=\"_blank\" rel=\"noreferrer noopener\">\u00a0Zur Aufzeichnung<\/a><\/p>\n<div class=\"gsp_post_data\" \r\n\t            data-post_type=\"post\" \r\n\t            data-cat=\"events,news_events,technologie\" \r\n\t            data-modified=\"120\"\r\n\t            data-created=\"1634203080\"\r\n\t            data-title=\"Kundenservice-Technologie f\u00fcr Energieversorger\" \r\n\t            data-home=\"https:\/\/ruf-beratung.de\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Webinar, 23.11.2021 (11-11:30) &#8211; Teilnahme kostenlos! Wann wechselt der Kunde den Energie-Anbieter? Eigentlich nur aus zwei Gr\u00fcnden: a) Geld sparen; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3558,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23,21,61],"tags":[],"class_list":["post-3557","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-news_events","category-technologie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kundenservice beim Energieversorger | RUF Beratung<\/title>\n<meta name=\"description\" content=\"Kostenloses Webinar: Kundenservice-Technologie f\u00fcr Energieversorger. RUF Beratung - Ihre Contact Center Berater!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ruf-beratung.de\/?p=3557\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundenservice beim Energieversorger | RUF Beratung\" \/>\n<meta property=\"og:description\" content=\"Kostenloses Webinar: Kundenservice-Technologie f\u00fcr Energieversorger. 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