{"id":5288,"date":"2022-09-29T10:00:00","date_gmt":"2022-09-29T08:00:00","guid":{"rendered":"https:\/\/ruf-beratung.de\/?p=5288"},"modified":"2023-07-28T13:28:10","modified_gmt":"2023-07-28T11:28:10","slug":"hr-prozesse-im-contact-center","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=5288","title":{"rendered":"HR-Prozesse im CC"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5288\" class=\"elementor elementor-5288\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a4de3fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a4de3fb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46bb8b4a\" data-id=\"46bb8b4a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e6c055d elementor-widget elementor-widget-text-editor\" data-id=\"2e6c055d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p><strong>Webinar, 29.9.2022 (10:00\u201310:30) \u2013 Teilnahme kostenlos!<\/strong><\/p>\n<p><\/p>\n<p>Human Resources (HR) &#8211; ein kniffliges, aber auch facettenreiches Thema im Contact Center!<\/p>\n<p><\/p>\n<p>Wir wollen einen gesamtheitlichen Blick auf das Personalmanagement werfen &#8211; vor allem auch auf die im Callcenter besonders relevante Agenten-Sicht. Vom Rekrutierungsprozess bis zum Quality Management (QM) und Workforce Management (WFM) machen Unternehmen h\u00e4ufig typische Fehler. <br><\/p>\n<p>Eine gro\u00dfe Rolle in diesem Komplex spielt auch die Mitarbeiterf\u00fchrung. Klar ist, dass vor allem gr\u00f6\u00dfere Unternehmen sich Chancen entgehen lassen, wenn Sie im Tagesbetrieb die Kontrolle \u00fcber Schnittstellen zwischen einzelnen Bereichen verlieren&#8230; <\/p>\n<p><\/p>\n<p>Im Webinar gibt Thomas Ulrich einen \u00dcberblick aus Beratersicht:<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-316a458 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"316a458\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-14cd59a\" data-id=\"14cd59a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d64364 elementor-widget elementor-widget-video\" data-id=\"3d64364\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2022\/10\/Human-Resources-Contactcenter-Webinar.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f58035 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f58035\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-551074c\" data-id=\"551074c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebe1743 elementor-widget elementor-widget-text-editor\" data-id=\"ebe1743\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Inhalt:<\/strong><br>00:00&nbsp;&nbsp; Vorwort<br>00:16&nbsp;&nbsp; Sprecher<br>02:09&nbsp;&nbsp; Einleitung<br>03:01&nbsp;&nbsp; PEP \/ WFM<br>05:16&nbsp;&nbsp; HR im Wandel<br>08:00&nbsp;&nbsp; Der neue Mitarbeiter<br>15:48&nbsp;&nbsp; Innere K\u00fcndigung<br>19:02&nbsp;&nbsp; Inhalte, auf die ein Mitarbeiter trifft<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c26f828\" data-id=\"c26f828\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d60aa6 elementor-widget elementor-widget-text-editor\" data-id=\"3d60aa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>23:15\u00a0\u00a0 Marketing des Employee-Journeys<br \/>24:49\u00a0\u00a0 Wechselnde Kontaktperson<br \/>28:09\u00a0\u00a0 Unterst\u00fctzung!<br \/>28:35\u00a0\u00a0 Person im Fokus: Der Teamleiter<br \/>31:08\u00a0\u00a0 Block 1: Rekrutierung<br \/>33:09\u00a0\u00a0 Block 2: Training<br \/>34:20\u00a0\u00a0 Block 3: Betrieb<br \/>36:03\u00a0\u00a0 Block 4: K\u00fcndigung<br \/>37:05\u00a0\u00a0 Checkliste<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class=\"gsp_post_data\" \r\n\t            data-post_type=\"post\" \r\n\t            data-cat=\"events,news_events\" \r\n\t            data-modified=\"120\"\r\n\t            data-created=\"1664445600\"\r\n\t            data-title=\"HR-Prozesse im CC\" \r\n\t            data-home=\"https:\/\/ruf-beratung.de\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Webinar, 29.9.2022 (10:00\u201310:30) \u2013 Teilnahme kostenlos! Human Resources (HR) &#8211; ein kniffliges, aber auch facettenreiches Thema im Contact Center! Wir [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5289,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23,21],"tags":[29,39,40,42,41,20],"class_list":["post-5288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-news_events","tag-callcenter","tag-hr","tag-prozesse","tag-qm","tag-webinar","tag-wfm"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HR-Prozesse im Contact Center<\/title>\n<meta name=\"description\" content=\"Im Webinar wollen wie einen gesamtheitlichen Blick auf die HR-Prozesse im Contact Center werfen - vor allem auch auf die im Callcenter besonders relevante Agenten-Sicht. 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