{"id":5638,"date":"2022-04-18T11:43:00","date_gmt":"2022-04-18T09:43:00","guid":{"rendered":"https:\/\/ruf-beratung.de\/?p=5638"},"modified":"2025-08-20T16:55:15","modified_gmt":"2025-08-20T14:55:15","slug":"%f0%9f%94%9c-customer-service-basics","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=5638","title":{"rendered":"Customer Service Basics"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5638\" class=\"elementor elementor-5638\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a43fe6c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a43fe6c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7149789b\" data-id=\"7149789b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bb321cc elementor-widget elementor-widget-text-editor\" data-id=\"4bb321cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Online-Event, 31.5.2022 (9:30\u201312:00) \u2013 Teilnahme kostenlos!<\/strong><\/p><p>WFO und Omnichannel sind Customer Service Basics im Wandel: Von der Digitalisierung zur digitalen Transformation, von digitalen Silos zur All-in-One Kommunikationsplattform f\u00fcr den modernen Kundendialog&#8230; Die Art und Weise, wie Kunden und Unternehmen miteinander kommunizieren, hat sich in den letzten zwei Jahren grundlegend ver\u00e4ndert.<\/p><p>Die Pandemie hat Organisationen aus allen Sektoren dazu veranlasst, neue digitale L\u00f6sungen f\u00fcr den Kundendialog einzuf\u00fchren. Die damit einhergehende digitale Ver\u00e4nderung ist mittlerweile Alltag und \u201ethe new normal\u201c. Um in diesem Markt, der sich st\u00e4ndig weiterentwickelt, mithalten zu k\u00f6nnen, m\u00fcssen Unternehmen ihre Prozesse flexibel auf neue Anforderungen anpassen. Erfahren Sie in diesem Online-Event, wie das mit den Customer Service Basics Omnichannel-Nutzung und Workforce Optimisation gelingt!<\/p><p>Veranstaltung der iService Initiative in Kooperation mit <a href=\"https:\/\/www.tele-train.de\" target=\"_blank\" rel=\"noreferrer noopener\">Tele&#8217;Train<\/a> und <a href=\"https:\/\/www.contentguru.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Content Guru<\/a>.<\/p><p><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/25b6.svg\" alt=\"\u25b6\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><a href=\"https:\/\/www.i-cem.de\/customer-service-basics-omnichannel-wfo?hsLang=de\" target=\"_blank\" rel=\"noreferrer noopener\"> Agenda &amp; Anmeldung<\/a><\/p><p><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/25b6.svg\" alt=\"\u25b6\ufe0f\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><a href=\"https:\/\/www.youtube.com\/watch?v=qcVrixgkVGk\" target=\"_blank\" rel=\"noopener\"> Zur Aufzeichnung<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class=\"gsp_post_data\" \r\n\t            data-post_type=\"post\" \r\n\t            data-cat=\"blog\" \r\n\t            data-modified=\"120\"\r\n\t            data-created=\"1650282180\"\r\n\t            data-title=\"Customer Service Basics\" \r\n\t            data-home=\"https:\/\/ruf-beratung.de\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Online-Event, 31.5.2022 (9:30\u201312:00) \u2013 Teilnahme kostenlos! WFO und Omnichannel sind Customer Service Basics im Wandel: Von der Digitalisierung zur digitalen [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5639,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[54,27,72,20],"class_list":["post-5638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-customerservice","tag-omnichannel","tag-technologie","tag-wfm"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Basics<\/title>\n<meta name=\"description\" content=\"Wie Sie mithilfe von Customer Service Basics Ihre Prozesse flexibel auf neue Anforderungen anpassen? 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