{"id":6483,"date":"2022-11-07T13:16:29","date_gmt":"2022-11-07T12:16:29","guid":{"rendered":"https:\/\/ruf-beratung.de\/?p=6483"},"modified":"2022-12-01T11:01:41","modified_gmt":"2022-12-01T10:01:41","slug":"global-contact-center-platform-of-the-future","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=6483","title":{"rendered":"Customer Case: Global Contact Center Platform of the Future"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6483\" class=\"elementor elementor-6483\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a9920be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a9920be\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42b3b16\" data-id=\"42b3b16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-895fb4c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"895fb4c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e1590b2\" data-id=\"e1590b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5be0fe6 elementor-widget elementor-widget-text-editor\" data-id=\"5be0fe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Webinar, 21.11.2022 (14:00\u201314:30) \u2013 Teilnahme kostenlos!<\/strong><\/p>\n<p><span dir=\"ltr\">Customer Case der RUF Beratung: Bei unserem Kunden, einem DAX-Konzern (lassen Sie sich \u00fcberraschen) hatte die bisherige On-Prem-CC-L\u00f6sung ausgedient. Die weltweit verteilten Mitarbeiter brauchten mehr Unterst\u00fctzung bei ihrer t\u00e4glichen Arbeit, schlie\u00dflich \u00e4ndern sich Technologie und Art und Weise der Gesch\u00e4ftsabwicklung bereits seit Jahren massiv\u2026<\/span><\/p>\n<p>Wir wurden engagiert und unterst\u00fctzten den Konzern dabei, eine zukunftsf\u00e4hige L\u00f6sung f\u00fcr einen globalen Customer Service auszusuchen. Es galt Bed\u00fcrfnisse und Anforderungen zu identifizieren, verschiedene \u00dcberlegungen anzustellen und Hindernisse aus dem Weg zu r\u00e4umen, um zu einem erfolgreichen Ergebnis zu gelangen&#8230;<\/p>\n<p><\/p>\n<div><span dir=\"ltr\">Im englischsprachigen Webinar erl\u00e4utert Roland Ruf, wie er an diese Herausforderung herangegangen ist und welche Schritte er unternommen hat:<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-338541e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"338541e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9561367\" data-id=\"9561367\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c966d0a elementor-widget elementor-widget-video\" data-id=\"c966d0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2022\/11\/Innovation-for-Customer-Service.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\" poster=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2022\/11\/Heidelberg-Materials-1.jpg\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class=\"gsp_post_data\" \r\n\t            data-post_type=\"post\" \r\n\t            data-cat=\"events,news_events,technologie\" \r\n\t            data-modified=\"120\"\r\n\t            data-created=\"1667826989\"\r\n\t            data-title=\"Customer Case: Global Contact Center Platform of the Future\" \r\n\t            data-home=\"https:\/\/ruf-beratung.de\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Webinar, 21.11.2022 (14:00\u201314:30) \u2013 Teilnahme kostenlos! Customer Case der RUF Beratung: Bei unserem Kunden, einem DAX-Konzern (lassen Sie sich \u00fcberraschen) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6484,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23,21,61],"tags":[15,54,89,90,88,73,72],"class_list":["post-6483","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-news_events","category-technologie","tag-contact-center","tag-customerservice","tag-global","tag-international","tag-plattform","tag-technik","tag-technologie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Case: Global Contact Center Platform of the Future | Webinar<\/title>\n<meta name=\"description\" content=\"How to select a Global Contact Center Platform of the Future? 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