{"id":8219,"date":"2023-07-05T12:16:02","date_gmt":"2023-07-05T10:16:02","guid":{"rendered":"https:\/\/ruf-beratung.de\/?p=8219"},"modified":"2023-07-25T12:36:58","modified_gmt":"2023-07-25T10:36:58","slug":"kundenkontakte-customer-journey-erfolgreich-navigieren","status":"publish","type":"post","link":"https:\/\/ruf-beratung.de\/?p=8219","title":{"rendered":"Kundenkontakte & Customer Journey: Erfolgreich navigieren"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Webinar am 4.9.2023 von 15:00\u201315:30 Uhr<\/strong><\/p>

Erfahren Sie, was sich hinter dem Begriff “Customer Journey<\/a>” verbirgt und wie Kundenkontakte in diesem Prozess eine Rolle spielen. Entdecken Sie, warum Unternehmen Kundenkontakte oft als Belastung empfinden und wie Sie aus ihnen wertvolle Erkenntnisse gewinnen k\u00f6nnen. Lernen Sie, welche Kontakte Ihre Kunden sich w\u00fcnschen, und welche vermieden werden sollten.<\/p>

Klaus Carnein zeigt Ihnen das G\u00e4nsebl\u00fcmchenprinzip f\u00fcr die Reise mit Ihren Kunden. Mithilfe einer effektiven Kommunikation und einem optimierten Informationsfluss in Ihrer Customer Journey k\u00f6nnen unn\u00f6tige Kontakte f\u00fcr beide Seiten vermieden werden.<\/p>

Klaus Carnein – Ruf Beratung<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tZur Anmeldung<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t
<\/div>","protected":false},"excerpt":{"rendered":"

Webinar am 4.9.2023 von 15:00\u201315:30 Uhr Erfahren Sie, was sich hinter dem Begriff “Customer Journey” verbirgt und wie Kundenkontakte in […]<\/p>\n","protected":false},"author":1,"featured_media":8228,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23,21],"tags":[100,41],"class_list":["post-8219","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-news_events","tag-customer-journey","tag-webinar"],"acf":[],"yoast_head":"\nKundenkontakte & Customer Journey: Erfolgreich navigieren<\/title>\n<meta name=\"description\" content=\"Webinar: Erfahren Sie, was sich hinter dem Begriff "Customer Journey" verbirgt und wie Kundenkontakte in diesem Prozess eine Rolle spielen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ruf-beratung.de\/?p=8219\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundenkontakte & Customer Journey: Erfolgreich navigieren\" \/>\n<meta property=\"og:description\" content=\"Webinar: Erfahren Sie, was sich hinter dem Begriff "Customer Journey" verbirgt und wie Kundenkontakte in diesem Prozess eine Rolle spielen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ruf-beratung.de\/?p=8219\" \/>\n<meta property=\"og:site_name\" content=\"RUF Beratung - wir sind Ihre Contact Center Berater!\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-05T10:16:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-25T10:36:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2023\/07\/Kundenkontakte-Customer-Journey-Erfolgreich-navigieren.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=8219#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=8219\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#\\\/schema\\\/person\\\/19f1e5cb761166acf14559097823ecda\"},\"headline\":\"Kundenkontakte & Customer Journey: Erfolgreich navigieren\",\"datePublished\":\"2023-07-05T10:16:02+00:00\",\"dateModified\":\"2023-07-25T10:36:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=8219\"},\"wordCount\":107,\"publisher\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=8219#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ruf-beratung.de\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/Kundenkontakte-Customer-Journey-Erfolgreich-navigieren.jpg\",\"keywords\":[\"Customer Journey\",\"Webinar\"],\"articleSection\":[\"Events\",\"News & Events\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=8219\",\"url\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=8219\",\"name\":\"Kundenkontakte & Customer Journey: Erfolgreich navigieren\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=8219#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=8219#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ruf-beratung.de\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/Kundenkontakte-Customer-Journey-Erfolgreich-navigieren.jpg\",\"datePublished\":\"2023-07-05T10:16:02+00:00\",\"dateModified\":\"2023-07-25T10:36:58+00:00\",\"description\":\"Webinar: Erfahren Sie, was sich hinter dem Begriff \\\"Customer Journey\\\" verbirgt und wie Kundenkontakte in diesem Prozess eine Rolle spielen.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=8219#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ruf-beratung.de\\\/?p=8219\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=8219#primaryimage\",\"url\":\"https:\\\/\\\/ruf-beratung.de\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/Kundenkontakte-Customer-Journey-Erfolgreich-navigieren.jpg\",\"contentUrl\":\"https:\\\/\\\/ruf-beratung.de\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/Kundenkontakte-Customer-Journey-Erfolgreich-navigieren.jpg\",\"width\":1200,\"height\":800,\"caption\":\"Kundenkontakte & Customer Journey Erfolgreich navigieren\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/?p=8219#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/ruf-beratung.de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Kundenkontakte & Customer Journey: Erfolgreich navigieren\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#website\",\"url\":\"https:\\\/\\\/ruf-beratung.de\\\/\",\"name\":\"RUF Beratung - wir sind Ihre Contact Center Berater!\",\"description\":\"Unser Ziel ist Ihr erfolgreicher Kundenservice\",\"publisher\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ruf-beratung.de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#organization\",\"name\":\"RUF Beratung\",\"url\":\"https:\\\/\\\/ruf-beratung.de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ruf-beratung.de\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/Logo-bearb.png\",\"contentUrl\":\"https:\\\/\\\/ruf-beratung.de\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/Logo-bearb.png\",\"width\":626,\"height\":125,\"caption\":\"RUF Beratung\"},\"image\":{\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/ruf-beratung\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/ruf-beratung.de\\\/#\\\/schema\\\/person\\\/19f1e5cb761166acf14559097823ecda\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/ed59cc3ace9fa26a66b73f3db633af3bb5f89eb46ec3a739fb6360c3fddcd783?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/ed59cc3ace9fa26a66b73f3db633af3bb5f89eb46ec3a739fb6360c3fddcd783?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/ed59cc3ace9fa26a66b73f3db633af3bb5f89eb46ec3a739fb6360c3fddcd783?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\\\/\\\/ruf-beratung.de\"],\"url\":\"https:\\\/\\\/ruf-beratung.de\\\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Kundenkontakte & Customer Journey: Erfolgreich navigieren","description":"Webinar: Erfahren Sie, was sich hinter dem Begriff \"Customer Journey\" verbirgt und wie Kundenkontakte in diesem Prozess eine Rolle spielen.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ruf-beratung.de\/?p=8219","og_locale":"de_DE","og_type":"article","og_title":"Kundenkontakte & Customer Journey: Erfolgreich navigieren","og_description":"Webinar: Erfahren Sie, was sich hinter dem Begriff \"Customer Journey\" verbirgt und wie Kundenkontakte in diesem Prozess eine Rolle spielen.","og_url":"https:\/\/ruf-beratung.de\/?p=8219","og_site_name":"RUF Beratung - wir sind Ihre Contact Center Berater!","article_published_time":"2023-07-05T10:16:02+00:00","article_modified_time":"2023-07-25T10:36:58+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2023\/07\/Kundenkontakte-Customer-Journey-Erfolgreich-navigieren.jpg","type":"image\/jpeg"}],"author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Verfasst von":false},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ruf-beratung.de\/?p=8219#article","isPartOf":{"@id":"https:\/\/ruf-beratung.de\/?p=8219"},"author":{"name":"admin","@id":"https:\/\/ruf-beratung.de\/#\/schema\/person\/19f1e5cb761166acf14559097823ecda"},"headline":"Kundenkontakte & Customer Journey: Erfolgreich navigieren","datePublished":"2023-07-05T10:16:02+00:00","dateModified":"2023-07-25T10:36:58+00:00","mainEntityOfPage":{"@id":"https:\/\/ruf-beratung.de\/?p=8219"},"wordCount":107,"publisher":{"@id":"https:\/\/ruf-beratung.de\/#organization"},"image":{"@id":"https:\/\/ruf-beratung.de\/?p=8219#primaryimage"},"thumbnailUrl":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2023\/07\/Kundenkontakte-Customer-Journey-Erfolgreich-navigieren.jpg","keywords":["Customer Journey","Webinar"],"articleSection":["Events","News & Events"],"inLanguage":"de"},{"@type":"WebPage","@id":"https:\/\/ruf-beratung.de\/?p=8219","url":"https:\/\/ruf-beratung.de\/?p=8219","name":"Kundenkontakte & Customer Journey: Erfolgreich navigieren","isPartOf":{"@id":"https:\/\/ruf-beratung.de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ruf-beratung.de\/?p=8219#primaryimage"},"image":{"@id":"https:\/\/ruf-beratung.de\/?p=8219#primaryimage"},"thumbnailUrl":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2023\/07\/Kundenkontakte-Customer-Journey-Erfolgreich-navigieren.jpg","datePublished":"2023-07-05T10:16:02+00:00","dateModified":"2023-07-25T10:36:58+00:00","description":"Webinar: Erfahren Sie, was sich hinter dem Begriff \"Customer Journey\" verbirgt und wie Kundenkontakte in diesem Prozess eine Rolle spielen.","breadcrumb":{"@id":"https:\/\/ruf-beratung.de\/?p=8219#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ruf-beratung.de\/?p=8219"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/ruf-beratung.de\/?p=8219#primaryimage","url":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2023\/07\/Kundenkontakte-Customer-Journey-Erfolgreich-navigieren.jpg","contentUrl":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2023\/07\/Kundenkontakte-Customer-Journey-Erfolgreich-navigieren.jpg","width":1200,"height":800,"caption":"Kundenkontakte & Customer Journey Erfolgreich navigieren"},{"@type":"BreadcrumbList","@id":"https:\/\/ruf-beratung.de\/?p=8219#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/ruf-beratung.de\/"},{"@type":"ListItem","position":2,"name":"Kundenkontakte & Customer Journey: Erfolgreich navigieren"}]},{"@type":"WebSite","@id":"https:\/\/ruf-beratung.de\/#website","url":"https:\/\/ruf-beratung.de\/","name":"RUF Beratung - wir sind Ihre Contact Center Berater!","description":"Unser Ziel ist Ihr erfolgreicher Kundenservice","publisher":{"@id":"https:\/\/ruf-beratung.de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ruf-beratung.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/ruf-beratung.de\/#organization","name":"RUF Beratung","url":"https:\/\/ruf-beratung.de\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/ruf-beratung.de\/#\/schema\/logo\/image\/","url":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2021\/07\/Logo-bearb.png","contentUrl":"https:\/\/ruf-beratung.de\/wp-content\/uploads\/2021\/07\/Logo-bearb.png","width":626,"height":125,"caption":"RUF Beratung"},"image":{"@id":"https:\/\/ruf-beratung.de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/ruf-beratung"]},{"@type":"Person","@id":"https:\/\/ruf-beratung.de\/#\/schema\/person\/19f1e5cb761166acf14559097823ecda","name":"admin","image":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/secure.gravatar.com\/avatar\/ed59cc3ace9fa26a66b73f3db633af3bb5f89eb46ec3a739fb6360c3fddcd783?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ed59cc3ace9fa26a66b73f3db633af3bb5f89eb46ec3a739fb6360c3fddcd783?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/ed59cc3ace9fa26a66b73f3db633af3bb5f89eb46ec3a739fb6360c3fddcd783?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/ruf-beratung.de"],"url":"https:\/\/ruf-beratung.de\/?author=1"}]}},"_links":{"self":[{"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=\/wp\/v2\/posts\/8219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8219"}],"version-history":[{"count":0,"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=\/wp\/v2\/posts\/8219\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=\/wp\/v2\/media\/8228"}],"wp:attachment":[{"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8219"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8219"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ruf-beratung.de\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}